IT Functional Analyst I - University of Rochester
Rochester, NY
About the Job
GENERAL PURPOSE:
Works closely with their peer group to support an assigned area or function. Develops requirements and designs documentation along with use cases, based on user input. Participates in work flow and business process analysis, application configuration/development and the creation of testing strategies with input from other team members. Tasks may also include administration, maintenance and security compliance analysis of University business systems. Participates as part of a team that supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered with quality. Typically takes direction from senior analysts.
**RESPONSIBILITIES:**
+ Provides business analysis and support services for non-production and production environments, including requirements analysis, configuration, testing and implementation. Answers end user requests for support, including troubleshooting, break/fix support, researching and solving problems. Provides on call support after hours as defined by the application support requirements. Works with various technical and functional personnel as needed to fulfill requests for support services, including validation of system fixes, enhancements, interfaces, reports, configurations, upgrades, regulatory updates and implementation of new modules and features. Maintains data integrity by creating and executing queries, reports and/or SQL, analyzing data and identifying system improvements.
+ Works with user communities to understand and document business requirements, including participating in the creation of functional specifications, design diagrams, file and record layouts, page design, user interfaces and/or navigation. Completes assigned application configuration or development deliverables. Participates in system design reviews and code/configuration walkthroughs. Updates end-user solution documentation. Participates in the evaluation and execution of testing new procedures and software. Works closely with functional and technical testers to prepare test plans, test data and complete integrated testing. Participates in user community events to promote and communicate project goals, timeframe and high-level changes, and may be asked to conduct training. Participates in systems projects or enhancements, delivering upon assigned tasks in alignment with project plans and estimates.
+ Participates in regular team retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities and best practices, logs requests and delivers upon items that improve the system solution, user or team productivity. Shares knowledge, provides cross-training, peer support and participates in team meetings. Participates in the development of Business Continuity Plans/Procedures Participates in estimation and planning of future work plans. Updates communications to the user community which document and enhance business processes and provide supporting documentation. Updates procedures used to maintain applications, programs and systems.
+ Develops a broad knowledge of the assigned functional area, University policies and procedures, related industry standards, best practices, regulations, changes in relevant federal and state laws, issues and developments and related technologies. Participates in external function specific communities of practice with a goal of gaining functional knowledge.
Other duties as assigned.
**QUALIFICATIONS:**
+ High School diploma or equivalent required.
+ Associates degree in related discipline preferred.
+ 1 year of relevant experience required.
+ Equivalent combination of education and experience required.
+ Experience in higher education field, medical, technical or healthcare setting preferred.
+ Strong attention to detail required.
+ Strong communication skills; strong organizational and follow-up skills; ability to independently prioritize work required.
+ Skilled in using Microsoft software, specifically Office related collaboration tools required.
+ Ability to provide after-hours on-call support. required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
**How To Apply**
All applicants must apply online.
_EOE Minorities/Females/Protected Veterans/Disabled_
**Pay Range**
Pay Range: $54,808 - $76,752 Annually
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
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**Location:** Central Administration
**Full/Part Time:** Full-Time
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Source : University of Rochester