IT Field Support Technician - Optimize Search Group

Position: IT Field Support Technician II
Duration: Contract to hire
Location: DFW Area
Reports To: IT Field Service Manager

Overview:

The IT Field Support Technician II provides onsite and remote technical assistance, addressing a wide array of hardware, software, and network issues. This role requires strong customer service skills, broad technical expertise, and flexibility to troubleshoot in both office and field environments.

Primary Responsibilities:

• Deliver outstanding customer service and technical support both in-field and remotely.
• Resolve complex issues involving hardware, software, and networking.
• Communicate effectively with clients and provide clear updates on technical resolutions.
• Support computer setups, mobile devices, and office software (Microsoft Office 365, SharePoint, OneDrive).
• Perform basic network troubleshooting including DHCP, DNS, VPN, VLAN, and IP configurations.
• Collaborate with team members to enhance support efficiency.
• Maintain service records in a helpdesk system.

Qualifications:

• Bachelor's degree or equivalent technical experience.
• 1-2 years of relevant IT field support experience.
• Strong understanding of basic networking principles and hands-on troubleshooting experience.

Skills and Competencies:

• Strong customer-focused communication and problem-solving skills.
• Proficient in Windows OS, mobile device management, and networking fundamentals.
• Ability to troubleshoot technical issues both on-site and remotely.

Physical and Environmental Considerations:

• Requires regular field visits to client sites and may involve lifting equipment up to 50 pounds.
• Work environment includes both office settings and client locations, with occasional exposure to outdoor conditions.