IT Field Services Technician - MB2 Dental

Overview

 

At MB2 Dental, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Field Services Technician to provide installation and maintenance for equipment in the field. Their duties include installation, troubleshooting, and repairs. A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties:  Objectives of This Role:

• Rapid response readiness to assist with information technology systems issues at MB2 Dental partner offices
• Work with vendors and in person through systems configuration, troubleshooting, and systems maintenance
• Listen attentively to end-user questions and concerns and offer optimal solutions
• Prioritize end users’ satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with Systems Administrations and Networking Engineering staff teams to provide partnered offices with superior onsite service
• Represent MB2 Dental with professionalism and integrity while helping end users and partner offices

Responsibilities:

• Preparing statements of work for planned field deployments
• Installing or upgrading equipment maintained by MB2 Dental in various field locations
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs in ITSM ticketing systems
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly as needed
• Ability to lift 75lbs. servers and computers, etc
• Provide Tier 2 support to the MB2 Dental Service Desk

Skills and Qualifications:

• Experience with virtual machines in a VM-Ware and Hyper-V environment
• Excellent problem-solving and analytical skills
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Exceptional time management capabilities
• Capable of traveling from one place to another for work purposes and can deal with changing schedules

Preferred Qualifications

• An associate or bachelor's degree in IT computer science or a related certification is preferred
• 2+ years of technical experience in the industry
• Proficiency with the installation and repair of servers and standard office equipment

 

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