IT Field Service Technician - Kforce Inc.

Rockledge, FL 32955

About the Job

Kforce has a client in Rockledge, FL that is seeking an IT Field Service Technician to join their team onsite Monday through Friday. The hours for this role are 8am to 4:30pm. Summary: This position provides information services and end user technology support that consistently exceeds our customers' expectations and supports the corporate objectives of the client. This position is a highly visible position to client associates and customers and serves as the front line of IT support by servicing end user device needs. This position requires flexibility for working shifts at various times of the day at different geographic locations with additional on-call and weekend responsibilities. Primary Responsibilities:

Maintains a high level of security in assigned areas of responsibility
Builds new devices (PCs, laptops, tablets, etc.) to enterprise standards, and ensures all End User devices are secured to Information Security standards
Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems
Maintains computer Inventory
Creates and monitors Incident and Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems
Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented
Prioritizes and assigns Support Center cases appropriately and provides customer support and service completion within the priority and case closure standards as agreed to in the departmental Service Level Agreement documentation
Interacts with Physicians and Health Care Providers and assist them with Electronic Health Record primary and secondary applications, and other application issues as required

Requirements:

High School diploma/GED or equivalent required
HDI Desktop Support Technician certification must be obtained within 180 days and maintained while in the role
One year of customer support experience
Knowledge of Microsoft Office Applications and Windows Operating systems
Demonstrated exceptional customer service skills and ability to relate to customers' needs and concerns

Preferred:

Associate degree or higher in related area
Healthcare environment experience
Working knowledge of Active Directory

Engagement:

High integrity and compatibility with client core Values
Elicits trust from peers by demonstrating responsibility and dependability and with open honest communication
Exhibits a positive attitude in all duties
Has a nurturing attitude that is able to contribute to the attainment of high but realistic expectations
Contributes to a collaborative culture and positive work environment
Is a high caliber team player
Actively participates in effective planning and decision making that positively affects departmental results and contributes towards the success of the client
Innovative by displaying original thinking and creativity, where necessary
Establishes trust and credibility at all levels of the organization; Cultivates relationships with peers and associates; Comfortable working in a matrix model
Strong understanding of customer service operations
Always demonstrates a -service-first- philosophy

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Source : Kforce Inc.