IT Field Service Technician - Allegion
McKenzie, TN
About the Job
Creating Peace of Mind by Pioneering Safety and Security
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
Field Service Technician
Field Service Technician will provide local IT support services for assigned Allegion facilities. This includes day to day operations including tickets, walk up support, hardware lifecycle management, and assisting with project work. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.
What You Will Do:
+ Provide advanced technical support and resolutions, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.
+ Provide immediate technical support and resolutions for highly complex environments (i.e. shop floor), after business hours, as necessary.
+ Assist in assigned projects to drive operational and/or IT improvements.
+ Follow and promote defined incident management procedures including the use of standard ticket management tools.
+ Assist with support of network, server, and business infrastructure.
+ Perform root cause analysis to eliminate reoccurring incidents.
+ Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics.
+ Purchase software, hardware, and services using standard procedures.
+ Install technology hardware and software that fulfill user requests according to standards or requirements.
+ Manage hardware assets and software licenses (i.e. Microsoft) using standard policies and procedures.
+ Perform other assigned operational duties.
What You Need to Succeed:
+ A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8), Microsoft Office Suites (2007, 2010, 2013) and Microsoft Software (SharePoint, Lync, Visio).
+ Bachelor’s degree preferred.
+ Experience with PC Hardware troubleshooting (HP, Dell, Lenovo).
+ Experience with handheld wireless scanners.
+ Experience supporting printer desktop/multifunction (Xerox, HP, Zebra).
+ Broad technical IT knowledge and awareness of industry trends.
+ Advanced troubleshooting skills.
+ Broad knowledge of telephony.
+ Exposure to broad spectrum of IT applications and IT architecture.
+ Success working in cross functional teams and the ability to work as part of a virtual team.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
+ You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
+ Tuition Reimbursement
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can “serve others, not yourself”
+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
Privacy Policy
We are Allegion.
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
We are Allegion.
_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
Field Service Technician
Field Service Technician will provide local IT support services for assigned Allegion facilities. This includes day to day operations including tickets, walk up support, hardware lifecycle management, and assisting with project work. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.
What You Will Do:
+ Provide advanced technical support and resolutions, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.
+ Provide immediate technical support and resolutions for highly complex environments (i.e. shop floor), after business hours, as necessary.
+ Assist in assigned projects to drive operational and/or IT improvements.
+ Follow and promote defined incident management procedures including the use of standard ticket management tools.
+ Assist with support of network, server, and business infrastructure.
+ Perform root cause analysis to eliminate reoccurring incidents.
+ Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics.
+ Purchase software, hardware, and services using standard procedures.
+ Install technology hardware and software that fulfill user requests according to standards or requirements.
+ Manage hardware assets and software licenses (i.e. Microsoft) using standard policies and procedures.
+ Perform other assigned operational duties.
What You Need to Succeed:
+ A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 8), Microsoft Office Suites (2007, 2010, 2013) and Microsoft Software (SharePoint, Lync, Visio).
+ Bachelor’s degree preferred.
+ Experience with PC Hardware troubleshooting (HP, Dell, Lenovo).
+ Experience with handheld wireless scanners.
+ Experience supporting printer desktop/multifunction (Xerox, HP, Zebra).
+ Broad technical IT knowledge and awareness of industry trends.
+ Advanced troubleshooting skills.
+ Broad knowledge of telephony.
+ Exposure to broad spectrum of IT applications and IT architecture.
+ Success working in cross functional teams and the ability to work as part of a virtual team.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
+ You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
+ You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
+ Tuition Reimbursement
+ Employee Discounts through _Perks at Work_
+ Community involvement and opportunities to give back so you can “serve others, not yourself”
+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
_Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
Privacy Policy
We are Allegion.
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
We are Allegion.
Source : Allegion