IT Field Service Engineer - Flow Control Group

Providence, RI, USA Req #561

Monday, March 25, 2024

Company: Flow Control Group

About Us:

Flow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process, and industrial automation sectors with 160 locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 70 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

FCG has completed more than 60 acquisitions since 2015 and today represents one of the largest and fastest-growing organizations in the industrial distribution and service provider space. FCG provides a unique atmosphere that facilitates high-level collaborations by connecting like-minded professionals through our technology groups and operating group networks.

Summary

We are seeking a highly skilled and motivated IT Field Service Engineer to join our dynamic team. The ideal candidate will be responsible for ensuring the smooth delivery of services to our customers within their designated region. This role involves working closely with customers to understand their requirements, providing technical expertise, and ensuring timely and efficient delivery of solutions. The IT Field Service Engineer will also be responsible for troubleshooting issues, resolving customer concerns, and maintaining strong customer relationships.

Responsibilities

• Serve as the primary point of contact for customers within the designated region.
  • Designated Region - 40 mile radius from home site.
• Monitor tickets, feedback, and identify opportunities for additional value-added services.
• Understand customer requirements and provide technical guidance and support to ensure the successful delivery of services.
• Collaborate with internal teams, including sales, engineering, and support, to develop and implement solutions tailored to customer's needs.
• Manage the deployment and implementation of services, ensuring adherence to project timelines and quality standards.
• Troubleshoot technical issues and provide timely resolution to ensure minimal disruption to customer operations.
• Document or update customer interactions, issues, and resolutions for future reference and continuous improvement using our ticketing system.
• Proactively identify opportunities for process improvements and optimization of service delivery processes.
• Stay updated on industry trends, technologies, and best practices to maintain a high level of expertise.
• Build and maintain strong relationships with customers to understand their evolving needs and ensure customer satisfaction.
• Work on projects with the Infrastructure and Security team and provide updates back to Manager.

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No Agencies, Please

Other details

• Pay Type Salary
• Travel Required Yes