IT Field Engineer Indy - iMPact Business Group, Inc.
Toledo, OH
About the Job
Job Opportunity: Field Engineer
Our client, a leader in providing cutting-edge technology solutions for public safety and child advocacy, is seeking a dedicated Field Engineer. As the 2023 SBDC Small Business of the Year and a MIRA Award nominee, they offer a dynamic work environment where your technical skills and commitment to community safety make a direct impact. This role demands a proactive professional who excels in delivering high-quality technical installations and outstanding customer service across various demanding environments.
Key Responsibilities:
- Execute professional system installation and maintenance, both onsite and remotely, ensuring optimal performance and client satisfaction.
- Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments; efficiently escalate unresolved issues as needed.
- Collaborate closely with project management and customer experience teams to streamline scheduling, identify work process efficiencies, and manage project risks.
- Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.
- Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.
- Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.
Qualifications:
- Proficiency with Windows Operating Systems across multiple platforms.
- Demonstrated analytical skills with a robust capability in troubleshooting complex technical issues.
- Relevant certifications such as CompTIA (A+, Network+, Server+, Security+), MCITP, CCNA, or similar; certifications in NICE or other telephony systems are advantageous.
- Familiarity with ITSM Ticketing Tools like ServiceNow.
- Strong communication and problem-solving skills.
- Physical ability to manage installation demands, including lifting equipment up to 70 lbs and working at heights.
- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
- Willingness to travel up to 80% as required.
Source : iMPact Business Group, Inc.