IT - Executive IT Support Specialist - Contract - TalentBurst, Inc.
San Francisco, CA
About the Job
Job Title: IT Support Specialist
Location: San Francisco, CA (Onsite Role - 4 out of 5 days onsite)
Duration: 24 Months (Possible extension)
Role Description:
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Location: San Francisco, CA (Onsite Role - 4 out of 5 days onsite)
Duration: 24 Months (Possible extension)
Role Description:
- In CLIENT's, we are obsessed with our internal customer's success. We set the bar high, and our goal is to always deliver value to our customers and exceed their expectations.
- This Executive IT Support Specialist role is part of the Employee Enablement Organization, which is a service focused organization that acts with empathy, urgency, and a strong drive to deliver the highest quality results and outstanding customer experience in a dynamic fast paced environment.
- The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT).
- IT require onsite & remote support in our hybrid work environment.
- This position will require a candidate to be in expert in Apple products & all areas of end user systems support.
- Primary point of contact for the CEO.
- Support SLT, as needed.
- Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies.
- Strong Organizational & Customer Service skills.
- Ability to work independently as well as collaboratively with local and remote teams.
- Ability to provide report support.
- Drive issues & opportunities to resolution with other teams and vendors; escalating as needed.
- Travel may be required.
- Be available as on-call support.
- 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment.
- Exceptional Customer Experience skills and Customer Success obsessed.
- Thorough understanding of service desk and customer support environment.
- Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions.
- Tolerance for ambiguity in a consistently changing environment.
- High energy level and creative problem-solving abilities.
- Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers.
- Proven analytical, evaluative, and problem-solving abilities.
- Self-motivated team player.
- Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.
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Source : TalentBurst, Inc.