IT Engineer at Stasmayer Inc.

Stasmayer Incorporated, is actively seeking a Level 2/3 IT Engineer
to join their team in Charleston, SC.

Additional
Information:

Position
Title – IT Engineering level 2 or 3

Exemption
Status – Exempt

Basic Function
– The position of either Level 2, 3 or Senior IT Engineer is responsible
for, but not limited to resolving issues in the IT support structure. It will
be a daily responsibility to service the needs of all customers to the best of
your ability. System augmentation and automation to increase efficiency of
daily operations of Stasmayer, Incorporated will also be performed to increase
response time in repeated tasks and scenarios.

Compensation
– Competitive salary commensurate with experience; excellent benefits plan;
substantial bonus plan based on individual, department, and corporate
performance. 

Principle Responsibilities:

•            System Support

•            Network Troubleshooting

•            Line of Business Application Support

•            Use of RMM (Remote Monitoring &
Management) tools to resolve and troubleshoot

•            Maintain/Increase Internal Service
Level Agreement (SLA) at 80% attainment or greater

•            Response & troubleshooting in
accordance with internal SLA

•            Responsible for entering time into
the PSA (Professional Services Automation Tool) daily

•            Submitting weekly timesheets, no
later than mid-day Monday the following week

•            Any other responsibilities assigned
by Management

•            Please reference areas of required
applicable experience below for the role you are applying for (Level 2
Engineer, Level 3 Engineer, or Senior IT Engineer)

Principle
Requirements:

•            Help desk experience

•            Experience in dealing with multiple
customers’ needs throughout the day

•            Extremely professional demeanor

•            Exhibit excellent customer service

•            Experience setting up and
troubleshooting all versions of Windows Server and Desktop Operating Systems.

•            Experience setting up and
troubleshooting Cisco, Sonicwall, Watchguard, HP, etc. networking products

•            Experience with troubleshooting
Microsoft 365

•            MacOS experience is a plus

•            Medical IT experience is a plus

•            Law Firm IT experience is a plus

Essential
Interpersonal Requirements:

•            Excellent interpersonal skills

•            Positive attitude is a must

•            Excellent Customer Service Skills
and a desire to improve the customer experience

•            Drive to constantly communicate to
the client and keep them up to date regarding any service or project
undertaken; provide a level of service to ease the client about any issue at
hand and that everything is under control

•            Exceptional problem-solver; sorts
through complex issues and conducts comparative analysis of multiple solutions

•            Exceptional organizational skills
& meticulously detail oriented

•            Exceptional verbal and written
communication skills

•            Dedicated to quality first, and
foremost

•            Exceptional multi-tasking skills and
ability to complete tasks quickly and efficiently

•            Exceptional attitude and ability to
stay composted and levelheaded under any challenging situation

Essential
Physical Requirements:

•            You have the ability to lift 50
pounds

•            You have the ability to stand, bend,
and climb for up to 10 hours a day

•            You have the ability to process
information and merchandise through computer systems

•            You have the ability to effectively
and courteously communicate with employees and customers

•            You have the ability to read, count
and write English to accurately complete all documentation

•            You have the ability to operate and
use all equipment necessary to the position

•            You have the ability to climb
ladders

•            You have the ability to work varied
hours/days to oversee operations