IT Engineer (Advanced Technical Support team) - ECA Staffing Solutions, Inc
Jacksonville, FL 32204
About the Job
POSITION SUMMARY
You will be part of a small agile team in a Fortune 500 company responsible for supporting business critical applications with a focus on delivering support solutions of stability, efficiency and automation that cross the boundaries of development and operations. This job will focus on but not be limited to functions of monitoring, automation and extensive collaboration with Development and Operation teams.
DUTIES TO BE PERFORMED
REQUIREMENTS
EDUCATION REQUIRED
Bachelor's Degree in Computer Science
Comparable IT industry experience will be considered in lieu of a degree and certifications
EXPERIENCE NEEDED
ADDITIONAL SKILLS
You will be part of a small agile team in a Fortune 500 company responsible for supporting business critical applications with a focus on delivering support solutions of stability, efficiency and automation that cross the boundaries of development and operations. This job will focus on but not be limited to functions of monitoring, automation and extensive collaboration with Development and Operation teams.
DUTIES TO BE PERFORMED
- Foster culture of continuous improvement in all areas of technology
- Collaborate with Product Owners/Project Managers, Software Test Manager and Peers to plan and execute projects
- Dissect complex problems into critical and non-critical components for focused delivery
- Manage multiple projects simultaneously
- Work with Microsoft Team Foundation server for task tracking, source control, etc.
- Work with Service-Now for tracking change, incident, and problem management
- Develop and maintain scripts used for automation
- Troubleshoot and tune monitoring to reduce false alarms and increase effectiveness
- Perform monitoring gap analysis
- Develop dashboards and reports
- Build/support integrations with external ITSM tools
- Lead critical situation calls
- Identify and participate in RCA
- Troubleshoot and resolve new and unique problems that have no predefined solution
- Identify Shift Left opportunity's and deliver effective solution
- Document processes to reduce escalations
REQUIREMENTS
- Excellent leadership, time management, decision-making, presentation, human relations, and organization skills
- Broad-based technical expertise including a strong understanding of programming concepts, database design, system architecture
- Experience engaging with offshore development teams and ability to document and/or stabilize legacy production systems for offshore support
- Effective communication skills to accurately communicate objectives, provide 360 degree feedback, and report project status to senior leadership
- Ability to multitask and adapt quickly to emerging technologies
- Experience automating the setup, configuration and support of applications
- Comprehensive knowledge of firewalls, switches, network load balancers
- Comprehensive ability in PowerShell scripting
- Familiar with agile development practices
- Familiar with ITIL
EDUCATION REQUIRED
Bachelor's Degree in Computer Science
Comparable IT industry experience will be considered in lieu of a degree and certifications
EXPERIENCE NEEDED
- Minimum 2 years experience C#, .NET Framework.
- Minimum 2 years experience ASP.NET, ASP.NET MVC.
- Minimum 2 years experience SSRS report design
- Minimum 2 years experience VBScript, PowerShell
- Minimum 2 years experience TSQL
- Minimum 2 years experience Windows Administration
- Minimum 2 years supporting SOA Applications
ADDITIONAL SKILLS
- Python scripting a plus
- Have partnered with offshore resources a plus
- Can read and diagnose stack traces a plus
- Working knowledge of SDLC a plus
- Have worked with SCRUM a plus
Source : ECA Staffing Solutions, Inc