IT Desktop Support Technician - ASM Research, An Accenture Federal Services Company

Installs, changes, and repairs moderately complex problems of personal computer hardware and software systems, and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. + Studies operating instructions to determine equipment setup needed. + Loads equipment with required items (tapes, cards, paper, etc.). + Switches necessary auxiliary equipment into system; Diagnoses and corrects equipment malfunctions; Reviews error messages and makes corrections during operation or refers problems; Maintains operating record. + Test run new or modified programs and assists in modifying systems or programs. + Processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). + In response to computer output instructions or error conditions, this worker applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision. **Minimum Qualifications** + Associate's degree or technical or trade school training preferred. + 3-5 years of technical support experience **Other Job Specific Skills** + Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients. + Knowledge of assigned hardware and/or software products required. + Requires working knowledge of personal computers and peripherals. + Stays up to date technically and applies new knowledge to job. + Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes. + Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. + Actively looks for ways to help people in the most efficient manner. + Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. + Understands the implications of new information for both current and future problem-solving and decision-making. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $29.31 - $30.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.