IT Desktop Support Specialist from Innova Solutions

Innova Solutions is immediately hiring for a Desktop Support Specialist
Position type: Direct Hire
Duration: Full time
Location: Midland, TX - 90% Onsite with some flexibility to work from home. Light travel to locations in close vicinity
Description:
****** is a leading supplier of rod pumping artificial lift systems to the global upstream oil and gas industry. The company's Surface segment provides beam pumping units, automation equipment, and services to customers requiring rod pumping equipment and services. The company's Downhole segment provides downhole rod lift and progressive cavity pumps, sucker rods, services, and engineering and project management support to customers.
***** is looking for an experienced IT Desktop Support Specialist to support end-users' desktops / laptops and relevant systems. This person will be based in Midland / Odessa TX area but will have support responsibilities across the overall ***** Industries geographic footprint. Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Support Infrastructure and Application teams occasionally by assisting them with diagnostic efforts and issue resolution.

1. Maintains accurate information and data for end-user issues within the ServiceNow system and according to policies and standards.
2. Serves as the initial contact for reporting of technical issues and answering questions regarding software/hardware/connectivity issues (focus on first-call resolution)
3. Supports and interacts with end-users, including moves, transfers, and new hires.
4. Establishes a working relationship with clients and management while understanding responsibilities for assigned areas.
5. Communicates effectively, verbally and in writing.
6. Evaluate and prioritize tasks based on importance and urgency to ensure that priorities are properly aligned with department and company goals.
7. Deploys and build OS and software images to Laptops and Desktops, ship equipment to staff.
8. Troubleshoots & performs break fix for:

• Desktop / Laptop / Mobile devices
• Printers - standalone and network
• Phones - Digital, Analog and VoIP
• Other Accessories - Scanners, Cameras, etc.
• VPN, RDP, and remote access
• Other tasks as requested or assigned.

1. Develops, works through, and complete small projects as well as document processes and procedures according to corporate standards.
2. Evaluates processes and procedures regularly to ensure efficiency. Stays informed on industry best practices on client services, identifies gaps and recommends solutions to remediate.
3. Regularly interacts with internal clients and provides timely updates.
4. Manages IT inventory including disposal, intake, and redeployments.
5. Provides world-class service working with executives and c-suite.
6. Able to remain in a stationary position, often standing or sitting for prolonged periods.
7. Ability to lift and move boxes weighing up to 50-pounds for various needs.
8. Occasionally work in outdoor weather conditions.
9. Light travel 20%

Required Education, Qualifications, and Experience

• A High School Diploma or equivalent, and minimum 5 years of relevant experience.
• Hands-on experience in a technical support role that includes desktop PC support responsibilities.
• Show basic competency in troubleshooting desktop device faults, connectivity issues, and application issues in a Microsoft Windows / Azure cloud environment.
• Verbal and written communication skills.
• Ability to work well independently and with others.
• Ability to technically evaluate current technologies & provide recommendations.
• Ability to work under varying levels of supervision depending on the customers' need.
• Familiarity with ITIL.

Desirable Education, Qualification, and Experience

• Bachelor's Degree in Information Technology, or related field; or equivalent work experience.
• Four years of additional directly related technical experience.
• Advanced oral and written communication skills
• Advanced interpersonal, analytical, organizational, and problem-solving skills
• A+ Certification
• Familiarity with network devices and firewalls
• Experience with ServiceNow tool, and Azure Cloud
• Experience with major network product lines like Cisco, Fortinet, SonicWall, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
PAY RANGE AND BENEFITS:
Pay Range*: $60,00
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.