IT Desktop Support Specialist - The Panther Group

The Panther Group is looking for motivated individuals to join the team as an IT Desktop Support Specialist working for a local manufacturing leader in machine automation. Apply NOW!

DUTIES AND RESPONSIBILITIES

• Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat.
• Create and maintain comprehensive documentation for IT systems, configurations, and processes.
• Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner.
• Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes.
• Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation.
• Decommission exiting employee’s computer equipment.
• Contribute to the continuous improvement of the help desk process.
• Manage Electronic Data Interchange of business information with suppliers.
• Keep record of problems and their resolution
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Travel 1 – 3 times a year to our other facilities in Wisconsin and Florida.
• Meet requested SLA time frames.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
• Support IT Department in the changes and maintenance of the company ERP NetSuite.

EDUCATION

• Bachelor’s degree in information technology or a relevant field. Industry certification in relevant computer languages or software.

EXPERIENCE

• 2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services.
• Excellent decision-making, time management and problem-solving skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Ability to be able to handle customer feedback on IT services.
• Excellent communication and interpersonal skills.
• Experience in desktop hardware/ software configuration in an enterprise environment.
• Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory.
• In-depth knowledge of Mobile device management (JAMF/ Intune).
• Extensive experience working with different operating systems including Windows and Mac.
• Ability to handle projects efficiently and effectively.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Experience working with a remote workforce in multiple locations is a must.