IT Desktop Support at DivIHN Integration Inc

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further information please contact our Talent Specialist:

Lavanya |

Title: IT Desktop support

Location: Fort Worth, TX

Duration: 12 Months

Description:

The IT Support Technician will be responsible for providing onsite (2nd shift 3pm to 11pm) and remote support for end-users primarily at client's plant, as well as the offices in Plano and Austin, Texas. This role performs technical duties and activities within prescribed time frames in the office/manufacturing environment supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc

Responsibilities:
Responsible for the acquisition, installation, and maintenance of hardware and software technology.
Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable.
Management of spares and assets inventory in the Inventory management tool
Training of end-users and communication on Corporate IT initiatives, best practices or any other relevant IT-related topics.
Participation in any plant IT-related activities on offices and manufacturing systems.
Proposes and implements solutions to improve and solve routine problems.
Supports new hires onboarding by introducing them to Client hardware, software and IT policies.
Follows standard operating procedures.
Maintains and ensures confidentiality of information / materials.
Takes initiative to identify and propose remedies to problems.
Gives periodic status reports in written and verbal formats.
Always focus on safety.

Education:
Associate's degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.
Relevant certifications a plus

Required Experience
3 years' experience in an IT support role working with end-users
3 years' experience working with computer hardware and software, including installation and maintenance.
Advanced knowledge of Windows OS and MS Suite
Experience working with computer networks

Desired Skills (List technical skills, soft skills, experiences, etc. that are nice-to-haves)
General knowledge of mobile technology.
General knowledge of ticketing systems (ServiceNow)
Communication skills, problem solving, organization and teamwork are required to be successful at this position.
Effective organization, and planning skills, with ability to handle changing priorities
Excellent communications, interpersonal and influencing skills
Technical knowledge on computer hardware, computer software, printers and peripheral equipment
High level knowledge of LAN/WAN equipment and topology
Must be a self-starter, able to work in team environment and motivate others

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.