IT Desktop Support - PrideStaff

The primary purpose of this position is to (1) Provide Desktop & Server Administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver and other offices and employees of the law firm.

• Provide Prompt & Professional Technical Support to End Users
• Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
• Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
• Install, Upgrade and Troubleshoot Desktop Operating System & Applications
• Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
• Resolve Basic Issues with all Mission Critical Applications
• Troubleshoot Basic Voice and Connectivity Issues with Phones
  Ensure Firms’ IT Security Posture is Maintained at all Times
  Maintain Excellent Documentation on IT Processes and Procedures
• Cross train on mailroom application and act as backup for mail processing
• Act as backup for routine mailroom runs
• Work on other IT related projects
   

Describe the Physical Demands & Work Environment

• While performing the duties of the job, the employee is regularly required to sit, reach with hands and arms to stoop, kneel, crouch, and talk or hear.
• The employee will occasionally be required to lift, stand, stoop and make use of safety approved stools and step ladders to reach high shelves.
• Requires heavy lifting (computers, UPS, boxes, furniture, etc.) generally exceeding 50lbs.
• A moderate amount of time will be spent typing and looking at the monitor, reviewing and creating reports.

What knowledge, skills and abilities will be necessary for this position to succeed? 

• Excellent time management skills; punctual; excellent attendance
• Proven work experience with PowerShell and Robotic automation tools like PowerAutomate
• Advanced knowledge of computer hardware, chipsets, memory modules & peripherals
• Knowledge of modern Operating Systems, software applications & remote access systems
• Proven experience with PowerShell, C++, Python or other programming/scripting language
• Ability to work in high-volume, fast paced environment
• Ability to lift a minimum of 50 lbs.
• Keeping up with the rapidly advancing technologies and relevant certifications
• Team player; willing to do things outside of his job description
• Excellent interpersonal skills as well as excellent written and verbal communication skills
• Computer certifications showing competence with coding, desktop support, etc.
• The position requires minimum oversight and requires daily job expectations to be fulfilled
• The position reports to the Network Administrator

Bilingual in Spanish and English, 2 years Office Experience, Employee is expected to work 40-hour weeks, including rotating Saturdays).

• Be willing to learn additional scripting & other automation tools
• Be able and willing to cross train and backup IT staff
• Be willing to take on expanded roles as required
• Be able and willing to travel to remote offices, as needed
• Be willing to work after hours and on weekends if and when needed
• Must have valid driver’s license
• Computer Science or Information Technology related Associate or Bachelor’s degree.
• IT certifications relevant to Programming/Scripting Languages, Desktop Support, etc.

Objective Evaluation Criteria 

• Ability to handle automation projects in a timely manner 
• Provide end users with regular updates on progress
• Follow escalated issues to full resolution
• Ability to maintain safe and professional work environment
• Ensures IT assets are in good working condition
• Keeps IT skillset current
• Maintains security conscious practices related to use of firm IT resources
• Excellent attendance & Punctuality (supervised employees)

Compensation / Pay Rate (Up to): $20.00 - $25.00 Per Hour