IT Desktop Support at US Tech Solutions, Inc.

Duration: 10-month contract with Extension

Job Description:

This is a Desktop Support position where in addition to the items below, the primary responsibilities will be managing vulnerability patching of selected Lab Systems, communicating with lab owners, and technical staff to record and update our configuration management database and active directory. The candidate will be expected to attend update meetings, align to a schedule and troubleshoot issues as they arise. They will also be upgrading legacy Windows systems to the current Version, as well.

• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
• May be responsible for the purchase and installation of hardware/software.
• Represents bridge between technology and business needs.
• Resolves problems with new and existing equipment.
• May train end users on software.
• Administers end user requests and projects.
• Coordinates resources to solve problems.
• Learning and applying a basic knowledge in one skill area.
• Limited use and/or application of technical principles, theories and concepts.
• Develops solutions to routine technical problems of limited scope.
• Work is closely supervised.
• Follows specific, detailed instructions.
• May be assigned to small projects or to phase(s) of larger projects.
• Contributes to the completion of routine technical tasks.
• Failure to achieve results can normally be overcome without serious affect on schedules and programs.
• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
• May or may not have frequent external customer contacts

Experience:

• 01 to 03 years experience as a computer technician or a similar role

Desired Skills:

• Hardware/software installation, troubleshooting and support
• Prior experience with Active Directory administration
• Experience imaging PCs and working with deployment server(s)
• Basic knowledge management
• Basic smart hands (network configuration) knowledge

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Education:

• Minimum of HS Diploma or GED Required
• Associate degree Preferred