IT Desktop Support at Global IT Con

Position: Service Desk/IT Desktop Support

Location: Bronx, NY.

Duration: Fulltime

Responsibilities 

• Provide first-line support for hardware, software, and network issues via phone,
• email, and in-person.
• Troubleshoot and resolve technical problems related to operating systems,
• applications, and network connectivity in windows and Mac operating systems.
• Escalate complex issues to higher-level IT teams or specialized departments when necessary.
• Good Knowledge of Windows OS and Mac OS.
• Handson experience in Active Directory,Exchange,O365.
• Troubleshooting Microsoft Office applications and other application related issues.
• Record, track, and manage service requests and incidents using a ticketing system.
• Prioritize and categorize issues to ensure efficient resolution.
• Communicate with end-users to provide updates on the status of their requests and incidents.
• Assist with user account creation, modification, and deletion.
• Manage permissions and access controls to ensure proper security measures are in place.
• Help Users with password resets.