IT Desktop/Field Services & IT Tier 2 Technical Support - Diverse Linx
Costa Mesa, CA
About the Job
Job title: IT Desktop/Field Services & IT Tier 2 Technical Support
Job Location: Costa Mesa, CA
Work Model: Onsite with travel
Project Duration: 12 months
Top Qualifications:
1. 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting
2. Experience with Android and Apple IOS support
3. Must be able to lift up to 70 pounds
Job Summary:
The candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles and Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.
Must have a valid driver s license, car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Experience: 4 to 7 years
Required Skills:
Service Desk
Desktop Support - Remote
Field Services
Responsibilities:
Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles and Orange County, CA.
Deliver daily operational support and IT Tier 2 end-user device support.
Must have a valid driver's license, car insurance, and a dependable vehicle.
Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
Support laptops and desktops for Windows devices, including software installations and end-user data migrations.
Consistently exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with each internal and external customer.
Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware u
Years of Experience: 4-7 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.