IT Delivery Manager from Epitec, Inc.

Epitec

POSITION:

IT Delivery Manager

JOB TYPE:

W2, Contract (No C2C)

LOCATION: 

Tempe, AZ 85283

JOB SUMMARY FOR IT DELIVERY MANAGER:

• Epitec is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager who will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers.

• Work Location: Tempe, AZ - onsite 3 days per week Anchor days: Tuesday, Wednesday, Thursdays Work hours: 8;30am - 5:00pm MST

RESPONSIBILITIES FOR IT DELIVERY MANAGER:

• Serve as a key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between groups

• Have or acquire an in-depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components

• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps

• Apply in-depth or broad technical knowledge to provide maintenance/automation solutions across one or more technology areas (e.g., database administration)

• Integrate technical expertise and business understanding to coordinate/envision superior solutions for the infrastructure components

• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks

• Manage the update of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension

• Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower

• Coordinate and drive innovative team solutions to complex problems

• Coordinate DR for new Infrastructure technologies

• Service as the POC for DR Test / Fusion incident management events across the infrastructure towers

• Assist in the integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services

• Coordinate innovation and technology experiments in private, public, and hybrid cloud at the enterprise scale

• Maintain an effective technical network across technical SMEs and architects for multiple service areas

• Analyze high volumes of technical and operational data during a disaster recovery event

• Ingest and communicate program metrics/issues with the greater Infrastructure team to allow for data-driven risk management and process improvements

• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance

• Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation

• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed

• Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments

• Share key insights and learnings from participation in Infrastructure meetings with management

REQUIRED EXPERIENCE FOR IT DELIVERY MANAGER:

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or a related discipline

• 7+ years as Infrastructure technical engineer operating at enterprise scale

• 4+ years of DR experience

• Advanced technical problem-solving skills

• Practical experience in both technology infrastructure and application development architectures

• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development

• Strong system analysis and service development experience

• Practical experience operating in an Agile development environment

• Automation experience

• Financial or Regulatory domain experience a plus

• VMWare vRO experience a plus

• Service Now experience

• Familiarity with Fusion a plus

SKILLS AND QUALIFICATIONS FOR IT DELIVERY MANAGER:

• A successful candidate will help to understand the overlap/connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the solution in an isolated lab environment, configuring, and testing recovery solutions with DR automation experts, and validating failover testing with business function testers. This person will have hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform( mainframe, iSeries, VMWare, Unix/Linux, Windows) messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.