IT Coordinator - Full Time - REID PARK ZOOLOGICAL SOCIETY

Reid Park Zoological Society is seeking an IT Coordinator.  Associate’s degree in Business Administration or related field preferred.  Minimum five years’ experience coordinating IT functions for a medium-sized organization.

 The Society is a 501(c) (3) nonprofit organization whose mission is to create inspiring memories for all by connecting people and animals to ensure the protection of wild animals and wild places.  We provide educational and fun experiences for visitors of all ages. Reid Park Zoo is the largest attended cultural attraction in Southern Arizona with approximately 500,000 visitors annually.  Be a part of a vibrant, growing organization as Reid Park Zoo implements an exciting master plan that will be investing over $60M in new exhibits over the next ten years.  This position will have involvement in meeting IT needs for our new expansion, Pathway to Asia opening Summer 2026.

No phone calls or visits please.  This position is open until filled.  We are an Equal Opportunities Employer.  We are committed to attracting and retaining a diverse staff by creating an inclusive environment. 

Overview:       The Information Technology (IT) Coordinator provides support to the organization’s IT functions. The position is responsible for the administration and oversight of the Society’s business critical systems; providing basic helpdesk support, and coordinating escalated issues to outsourced IT vendor. The IT Coordinator will oversee implementation and upgrades of Reid Park Zoo’s enterprise software including Google Workspace, Microsoft Office, and Blackbaud Altru.  Additionally, the role involves creating training materials, documenting procedures, and developing systems documentation for various IT functions.  This position will collaborate with the CFO to assess existing or new systems, identify areas for improvement, define business requirements, and recommend best practices. This position is also responsible for providing end-user training.

Reports to:     CFO

Responsibilities:

Enterprise-wide software and database

• Provide guidance to Altru administrators and ensure training and process documentation is in place.
• Train employees as needed for Google Workspace products and Microsoft Office products as requested.
• Ensure there is backup administrators, data backups, and systems documentation for all of the organization’s databases.

IT Support

• Work with vendors to upgrade systems and remain up to date with current version releases.
• Coordinate all computer hardware, software, and peripheral devices setup.
• Coordinate telephone system setup and changes with the City of Tucson IT Department.
• Track IT work orders, sending to IT vendor as needed for computer, network, software, and phone issues.
• Track electronic devices inventory with specifications
• Responsible for the day-to-day operations, maintenance, and future use of Society’s software, and e-commerce related to these and other systems, including cross-departmental training, and maintaining procedural and training guides.
• Investigate and resolve computer, network, and IT-related issues.
• Interpret and implement IT policies.
• Stay current on PCI requirements, and maintain all elements of the environment in compliance with those standards.
• Configure, administer, and support the e-commerce sales environment, and other web technologies.
• Configure, troubleshoot, and maintain all system-related and custom hardware; including, ticket printers, scanners, PVC card printers, and receipt printers.
• Evaluate new information systems products or services and suggest changes to improve existing products or services.
• Ensures proper functioning of the company’s information processing system and makes upgrades as necessary.
• Help business operations utilize information systems to aid efficiency.
• Keep computer equipment, hardware, and software updated to meet organizational needs and licensing requirements and agreements.
• Maintain working relationships with clients, vendors, consultants, technology partners, and internal/external customers ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed periodically.
• Follow IT vendor recommendations for appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are followed.
• Recommend adjustments to systems and/or equipment to ensure cost-efficient and effective systems/equipment infrastructure.
• Keep current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.

Radios

• Coordinate and troubleshoot walkie-talkie radios.
• Assign numbers and distribute lists of radio users as needed.
• Assign new radios to new employees, track inventory, and train new employees on the use and care of radios.

Other equipment

• Oversee training, troubleshooting, and maintenance of other equipment such as phone system, speaker systems, camera systems, presentation equipment for virtual meetings and presentations webcams, and security cameras.
• Set up or assist in set up for audio-visual equipment for events, meetings, and presentations.
• Create documentation and procedures for the operation of these systems.

New Construction:

Work with the CFO and Project Manager to ensure that IT needs and equipment are in place for new construction projects and that training programs are in place.  These may include lighting software systems, audio-visual systems, irrigation software systems and others.

New Business Development

• Assist the CFO in evaluating new software or peripheral devices
• Research technical requirements and costs for any new revenue opportunity.
• Coordinate the implementation of any new systems.
• Provide technical support for new operations.

Administrative Duties

• Follow purchasing procedures for purchases of IT equipment and supplies.
• Participate in budget process for IT-related items.
• Run reports as needed for annual audit and other inspections or requests.

Other duties as assigned.

Qualifications, Skills, and Abilities:

• Associate’s degree in business administration or related field preferred or equivalent work experience.
• Minimum five years coordinating IT functions for a medium-sized organization.
• Experience with a nonprofit organization a plus.
• Ability to demonstrate basic PC desktop and hardware support troubleshooting skills
• Excellent customer service.  Experience in customer support is required.
• Strong computer skills with proficiency in Microsoft products and familiarity with Google Workspace.
• Ability to present or convey information clearly and accurately to an individual or group of individuals.
• Strong organizational skills and attention to detail.
• Strong problem-solving, conflict resolution, decision-making, team building, and time management skills.
• Self-motivated and able to find resources to solve problems.
• Able to anticipate future needs of the organization and end users.
• Demonstrated ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality, and respect and observe organizational protocol.
• Demonstrated ability to establish and maintain effective working relationships with all levels of RPZS and RPZ staff as well as the Board of Directors, donors, members, and others. Able to work a flexible work schedule and adjust as required. 

THE HIRING RANGE FOR THIS NON-EXEMPT POSITION IS $25.15 - $29.55 HOURLY.