IT Communications Specialist / Technical Writer at Softworld Inc

Job Title: IT Communications Specialist / Technical Writer

Job Location: REMOTE - Chicago IL 60602

Onsite Requirements:

• Change management, communications, or training
• eLearning software (such as Captivate or Camtasia)
• Web/Graphic design experience

Job Description:

• The IT Communications Specialist will be responsible for providing communications strategy and support for the Information and Technology Services department.
• We are launching a new CIO newsletter and OCM webpage, which will require specific expertise.
• This position will report to the Manager of Enterprise Change Management.

Objective:

• This position will be responsible for writing, copy-editing and disseminating IT-related communications to the district, targeted audiences and the IT department, in addition to creating informational slide decks and visual materials for departmental and Organizational Change Management efforts.

Outcomes:

• Establish best practices for OCM communications & streamlined intake process
• Develop style guide and templates for communications
• Increase awareness of ITS projects & initiatives

Deliverables:

• CIO Newsletter
• ITS Communications to the district and targeted groups
• Slide Decks and visual materials for the ITS Department and OCM Initiatives
• OCM webpage on the Employee Intranet

The IT Communications Specialist will be held accountable for the following responsibilities:

• Design and execute communications strategies for technology initiatives that consider the district's complex change agenda and the diverse needs of leadership and staff at all levels
• Driving consistency in communication frequency, type, style/format, and quality of content
• Provide writing and editing support for communication plan deliverables as well as for communications that support the department's operational tasks
• Manage and support the ITS Communications Processes and guidelines
• Working with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication objectives
• Produce clear, concise, and compelling communication materials, including newsletters, emails, presentations, and intranet updates
• Collaborate with subject matter experts to translate technical information into easily understandable content
• Respond to requests for editing support
• Ensure all communications adhere to established branding standards and style
• Establish best practices for developing instructional content, including web-based tutorials, quick guides, and online videos

To be successful and achieve the above responsibilities, the IT Communications Specialist must possess the following qualifications:

Education Required:

• Bachelor's degree in communications, Journalism, English, Public Relations, Change Management, Training, Information Technology, or a related field from an accredited college or university is required

Experience Required:

• Minimum of four (4) years of professional experience with a background in change management, communications, or training
• Experience with eLearning software, such as Captivate or Camtasia, is preferred
• Web/Graphic design experience is preferred

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills; capable of communicating, collaborating, and building relationships with a wide variety of internal and external stakeholders
• Excellent attention to detail, organizational skills, and ability to effectively prioritize and multi-task in a fast-paced environment
• Ability to define problems, analyze data, and outline valid conclusions and action steps
• Ability to explain complex technical issues in a way that non-technical people can understand as well as be able to explain customer needs and priorities in a way that technical people can understand
• Capacity to work on impromptu assignments with tight deadlines
• Propensity to quickly absorb new concepts and ideas
• Proficient knowledge of multiple graphics, reporting, and pagination software (i.e., Google Suite, PowerPoint, and Word

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **