IT Cloud Manager - Sierra Vista, AZ - DirectViz Solutions, LLC

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

DVS is looking for an IT Cloud Manager to support a large DoD team. This position requires an active secret clearance. The work location will be Fort Huachuca, AZ position and will support the RCC-C, which provides cutting-edge technology in an enterprise environment.

Responsibilities and Duties:

• Maintain and administer endpoints via Microsoft products such as Intune and Entra ID.
• Create and update device configuration policies via Intune.
• Package, test and deploy applications to endpoints via Intune.
• Act as Tier 2 support for a vast number of end users and their devices on a global scale.
• Create and maintain knowledge base articles to provide guidance for Tiers 0, 1, and 2 support.
• Work closely with remote customers to provide excellent customer support and resolve issues at an enterprise scale.
• Escalate complex issues to Tier 3 support with thorough and generous detail.
• Operate and maintain servers and systems utilized to support an enterprise IT solution.
• Provide support in addition to maintaining and operating enterprise print service via Printer Logic.

Minimum Requirements:

• Education/Experience:
  • Associate: HS +2 years relevant IT experience OR AA/AS.
  • Intermediate: HS +4 OR AA/AS +2 years relevant IT experience OR BA/BS.
  • Senior: HS +6 OR AA/AS +4 OR BA/BS + 2 years of relevant IT experience OR MA/MS.
• Certifications:
  • IAT II certification (Security+ CE, CCNA Security, SSCP or equivalent) required at start.
  • One of the following: MD-100, MD-101, MD-102, AZ-900, AZ-104 within 180 days of start.
• Adaptive time management skills when operating in a fast-paced environment.
• Flexible troubleshooting and problem-solving skills.
• Excellent communication skills, verbal and written.
• Strong, dedicated work ethic with emphasis on attention to detail.

Preferred Qualifications:

• Self-driven attitude with the initiative to undertake projects where guidance may be lacking.
• Experience operating & administering Windows 10/11 and Server operating systems.
• Proficiency in deploying updates, applications, and task sequences via MECM/SCCM.
• Familiarity with Entra ID (formerly Azure Active Directory) or Active Directory.
• Firm understanding of network concepts.
• Knowledgeable in PowerShell scripting.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.