IT Client Services Analyst, IS&T - UC Health

Job Description

Coordinates all Client Services related work at a designated UC Health facility. Develops project work plans and facilitates teams to implement and support new applications, products or upgrades.

Responsibilities

• Process and Workflow Management - Monitors and supports work area processes, metrics, and asset inventories. Ensures production and quality metrics are collected and documented in a prescribed manner for the work area. Prepares and processes purchase requisitions to support project needs. Creates and monitors Help Desk Ticketing incidents and PMO work requests.
• Customer Support - Facilitates end-user meetings. Develops consensus within user groups. Encourages and displays actions that result in high client satisfaction or process improvements. Provides effective written and verbal communication to end users. Provides consults to business units regarding desktop activities.
• Project Support - Creates project charters, work plans, and work requests to support Client Services Activities. Provides task-level detail for project plans, including schedules and suggested skill sets of team members. Provides accurate and timely individual status reports; adheres to PMO standards. Documents and ensures timely resolution of project issues. Coordinates effectively with team members and vendors. Determines and manages workload priorities. Assists with activities across IS&T Departmental Teams. Raises issues to the appropriate level-resource to projects.
• Technical Assessment - Interacts with users to define and validate system requirements including hardware and software. Provides clear and complete technical specifications to end users/depts.

Qualifications

• Preferred: Bachelor's degree in Information Systems or Computer Science**
• Minimum Required: Three years' experience in technical support or analysis in a PC environment.
• ** 4 Years equivalent experience can substitute for a Bachelor's degree plus 3 years working experience.