IT Change Management Specialist - Delmock Technologies Inc

About Our Company: 

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.  

Location: This position is hybrid, based in Laurel, MD 20707. 

Role: 

Delmock Technologies, Inc. is seeking an IT Change Management Specialist to ensure efficient and effective change management in the Information Technology department, assist with the development of Change Management processes & procedures to improve WSSC Water efficiencies, and serve as an advocate for change management best practice. 

Responsibilities: 

• Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management, IT division-section managers, and representatives from all WSSC Water business areas.  

• Serves as a liaison between IT and the WSSC Water business community.  

• Supports the IT Change Management tool administrator.  

• Supports day-to-day user needs, software upgrade deployments, and enhancement configuration.  

• Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.  

• Supports IT configuration management function  

• Performs internal QA of weekly change request submissions for accuracy and completeness.  

• Supports the functional configuration tasks and activities for software implementation projects. 

Minimum Requirements: 

• Bachelor’s degree in information technology management or related field, at least 4 years of experience working in Change Management, 4 years of practical experience in IT change management. May substitute for high school diploma (or equivalent) with over 8 years of practical experience in IT change management. 

• Experience in Service Now Change Management Software  

• Experience reviewing change requests in ServiceNow.  

• Experience creating and implementing IT asset governance procedures for all change management lifecycle stages.  

• Knowledge of IT Change Management best practices.  

• Knowledge and understanding of change management tools.  

• Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.  

• Excellent analytical, negotiation, and organization skills.  

• Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.  

• Outstanding customer, communication, and interpersonal skills. 

• Knowledge of Microsoft Office. 

Required Certification: 

• ITIL Foundation Certification. 

Preferred/Nice to Have Skills: 

• Knowledge of SharePoint. 

Clearance:  

• The ability to pass a background check is required. 

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. 

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! 

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.