IT Change Management Specialist #ESH7778 - ExpertHiring

• Tremendous career advancement opportunities!
• Fitness Centers/Gym Subsidies and fitness trackers!
• Health and wellness programs!
• 401k company match!
• Employee stock purchase plan!
• Basic life insurance!
• Very generous PTO plus 14 paid holidays!
• PTO for volunteer work you are passionate about!
• Comprehensive benefits package with dental and vision!
• Pet Insurance!
• Flexible spending accounts!
• New Parents get 12 weeks of 100% PTO, for birth or adoption!
• Tuition reimbursement!

What you will be doing:

• Manage all aspects of IT changes and understand and evangelize change procedures.
• Maintain all documentation supporting our change management processes.
• Support delivery teams with prioritization of change requests.
• Lead routine Operations calls to review incidents and upcoming changes.
• Conduct Change Management Impact Analysis and develop necessary plans.
• Review and record requests for change (RFCs) and coordinate change and outage plans.
• Organize change management strategies and assess risks and dependencies associated with change requests.
• Manage change advisory board (CAB) meetings and categorize changes based on compliance and risk.
• Mediate conflicts related to the change where necessary and create and circulate the change schedule.
• Conduct Post Implementation Reviews (PIRs) when necessary and support and conduct audit of change tickets and procedures.
• Produce management reporting and Review and report on production incident tickets.
• Support major system incident activities.

Experience you will need:

• 1 to 3 years of experience in change management-related programs.
• Strong knowledge of change management frameworks and strategies (ITSM, ITIL, etc).
• Techno-functional experience in Systems implementation (systems development, quality testing).
• Strong analytical skills and the ability to interpret change data.
• Basic knowledge of cloud platforms.
• Strong knowledge of change management, delivery and procedure management tools such as Service Now, Azure Dev Ops (ADO), PolicyTech, etc.
• Experience with Agile delivery methodologies.
• Technical skills to understand application and infrastructure changes and assess their impacts.
• Technical skills to review testing approach/success and accept or reject changes accordingly.
• Strong written and verbal communication skills.
• Strong Microsoft Office skills.