IT - Business Systems Analyst Lv3 - Syntricate Technologies Inc

Job Description:

• Business Systems Analyst works with an IT services team which supports a large enterprise user population.
• Responsible for the analysis, coordination, general use, administration, and software license solutions.
• Works with team Subject Matter Experts (SMEs) to allocate and monitor IT resources, this includes various Software licenses.
• Participates in the analysis and support of a IT services team which support a large enterprise user population.
• Responsible for the analysis, coordination, general use, administration, and software license solutions.
• Works with team Subject Matter Experts (SMEs) to allocate and monitor IT resources, this includes various Software licenses.

RESPONSIBILITIES:

• Develop and recommend solutions based on business analysis.
• Gather business requirements with and translate them into technical requirements to support the distribution of IT equipment ensuring that the correct equipment with the correct configuration specifications gets to the right person in accordance with IT policies, procedures, and standards.
• Manage 0365 application request to approval process. Project data gathering as assigned.
• Develop and document business case/scope/plan, business/functional requirements in IT tracking systems.
• Identify IT adoption opportunities for new software services.
• Question proposed technical solutions logic as well as facilitate discussions between the various groups.
• Provide Cost Analysis of invoice submission to identify cost saving opportunities.
• Identify and validate business objectives, and generate solutions that align with the greater strategy and IT standards.
• Document and assign requests/tasks to the appropriate support teams including any gathered requirements and analysis to support the fulfillment of requested software and hardware.
• Participate in technical projects assisting support teams. Assists in device refresh (Lifecycle) efforts.
• Performs asset data maintenance, generates, and analyzes reports.
• Generates asset tracking reports and forecasts as needed for planning and budgeting.
• Assists with licensing and compliance activities and reporting. Supports the growth, development, and health of the data.
• Ensure that quantities in the IT asset management inventory database are accurate.
• Generate asset tracking reports as needed by team leaders.

QUALIFICATIONS:

• Bachelor’s degree in relevant field.
• Advanced knowledge of Microsoft 365, Excel, Power BI. Critical thinking and problem-solving skills.
• A minimum of 2 to 3 years of experience in IT Asset Management related support roles.
• A demonstrated ability to participate in technical projects, handling day-to-day task management, prioritization, support, and providing effective communications with team members, including status reporting.
• Interpersonal skills and the ability to communicate with management, peers, and customers via reports, email and verbal updates.