IT Business Systems Analyst - West Coast Consulting

We are reinventing our collaboration tools program to provide an outstanding employee experience. We want to be visionaries with how employees are served. To succeed in our initiative, you have experience implementing leading SaaS applications in an IT context, experience managing collaboration tools (i.e. Jira, Confluence, Google Workspace, Asana, Lucidchart etc.), have a successful track record enabling internal partners and stakeholders. 

 

This role resides within the IT Collaboration Applications team and will have a variety of responsibilities including taking strategic projects from start to finish and leading the governance of our collaboration applications. You will work with IT Operations leadership to develop and maintain our long-term roadmap to ensure scalable, secure and innovative solutions to facilitate our growth. 

 

Responsibilities: 

Partner closely with the various organizations to turn short and long-term business needs into high quality, scalable, secure systems to enable critical initiatives. 

Build a positive relationship with business partners. Understand their goals, workflows and processes. 

Use your deep system knowledge to drive system strategy/vision, design and implementation to mutually beneficial ends. 

Work closely with management and business partners to prioritize and build our team s roadmap and long-range planning. 

Provide communications including executive summaries and company updates. Manage scope, timelines, resource planning, risks, and budgets. 

Identify manual processes and problems for both the business and the employees who use collaboration tools and work to determine solutions. 

Manages data collection, analysis of business needs, develops and recommends solutions.

Proposes and Implements process change and evaluates outcomes to ensure they result in measurable improvements.

 

Skills: 

3 years experience managing SaaS collaboration tools (bonus if managed multiple SaaS collaboration applications); 5 years of IT experience

Proven track record of having implemented, improved and supported enterprise class SaaS systems. This includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support. 

Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement. 

Solid grasp of IT fundamentals, including SDLC, agile methodologies, and change management.

Effectively communicate with all levels of staff, including executive level stakeholders.

 

Required

JIRA

AGILE

SDLC

CHANGE MANAGEMENT

SAAS

 

Additional

EXECUTIVE LEVEL

GOVERNANCE

BUDGETS

MIGRATIONS

OPERATIONS

VENDOR MANAGEMENT

SYSTEMS ANALYST

FINANCIAL PROJECT MANAGEMENT

CONFLUENCE

DATA COLLECTION

SOFTWARE AS A SERVICE

 

Education: Degree in Computer Science, Information Systems, Business Administration, or a related field.

 

Job Category: IT/EAA