IT Business Analyst/Project Manager - The Computer Merchant, Ltd

JOB TITLE: Project Manager/Business Analyst
JOB LOCATION: Woburn, MA (Hybrid)
WAGE RANGE*: $55 - $60/hr
JOB #: 24-00210

JOB DESCRIPTION

The Business Analyst/Project Manager uses data to create business insights and advocate improvements for client. The Business Analyst/Project Manager may detect problems in almost any aspect of the company, including IT processes, organizational structures, and employee development. The Business Analyst/Project Manager will lead projects to address areas of concern. As clients constantly striving to improve its overall efficiency and save expenses, business analytics and project management will be an essential component of the job requirements.

RESPONSIBILITIES

Data Analyst

• Work with operational leaders to ensure accurate operational data entry needed for proper operational metrics.

• Create, maintain, and refresh operational KPI's. Examples include:

  • Inventory metrics

  • Customer metrics

  • Trucking metrics - Delivery metrics vs. sales

  • Vendor scorecard

• Capacity/utilization analysis

• Review job bids to determine profitability to client.

• Review ongoing jobs in CERP (Project Quotes and Door Contracts) to determine actual results vs projections.

• Budget to actuals for income statements

Microsoft ERP (Microsoft Business Central)

• Ensure Microsoft Business Central is as efficient as possible for users (no unneeded clicks and views)

• Evaluate, install, configure, project manage and deploy Microsoft Business Central applications, and/or enhancements to existing applications.

• Manage special projects where Microsoft Business Central software is involved that require input from department heads and end users.

• Create strategies for testing and reviewing Microsoft Business Central software across all departments.

• Perform daily monitoring and troubleshooting of the Microsoft Business Central system; install and configure patches and upgrades as required.

• Prepare and deliver recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.

• Coordinate and perform in-depth tests for modified and / or new systems integration, and other post-implementation support.

• Manage the pricing module within Microsoft Business Central.

Training & Support

• Provide orientation and training to end users for all modified and new systems.

• Create and distribute user manuals, instruction & guides in support of user training.

• Provide guidance and/or instruction to junior/new employees.

• Conduct end user reviews with an eye towards improving end user performance.

• Contribute to continuous learning by posting content to Client's Learning Management System.

Position Requirements

Formal Education & Certification

• College diploma or university degree in the field of business administration, computer science, accounting, or management information systems and five years related work experience.

Knowledge & Experience

• Working technical knowledge of Enterprise Resource Planning ( "ERP ") systems. Preferably a Microsoft ERP or other Distribution ERP's.

• Preferred proven experience in the industry including operations and reporting.

• Demonstrated project management skills.

• Excellent understanding of the organization's goals and objectives.

Personal Attributes

• Demonstrated project management experience

• Excellent analytical, mathematical, and creative problem-solving skills.

• Excellent written and oral communication skills.

• Excellent listening and interpersonal skills.

• Logical and efficient.

• Keen attention to detail.

• Ability to conduct research into systems issues and products as required.

• Ability to communicate ideas in both technical and user-friendly language.

• Highly self motivated and directed.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Occasional travel to New England based branches.
  Sitting for extended periods of time.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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