IT Business Analyst, IQMS at Silgan Containers

Working for Silgan Containers will be the best decision you make!

IT Business Analyst, IQMS

The IT Business Analyst (BA) will focus on providing support of IQMS. The BA serves as a liaison between the business and the managed service partner and manages upgrades, projects, deadlines, and deliverables.

What we can offer you:

• A great culture where you are like a member of our family - achievements are recognized, acknowledged, and celebrated.
• Competitive salary & comprehensive benefits including health, dental, vision, life, short & long-term disability, critical care, AD&D, dependent life.
• Add-on benefits include pet insurance, Perks Program for buying power, Hinge Health for customized online workouts, Teledoc, and more.
• 401k with a 6% employer match after 90 days.
• 15 days of vacation which you are encouraged to take, plus 10 holidays, annually.
• Tuition assistance.
• Stability in a growing, environmentally conscious, publicly traded company.
• Opportunity to work alongside America's most respected brands and food manufacturers.

What you will do:

• Supports the IQMS end-user community by listening carefully to the customer and asking questions to fully understand the nature of the request.
• Gathers requirements from end-users regarding application technology issues and queries.
• Responds to customer needs with a sense of urgency and provides high attention to detail.
• Troubleshoots issues within the IQMS environment.
• Assists with EDI onboarding for both customers and vendors.
• Conducts training sessions for new systems or refresher courses on current systems.
• Communicates with IT leadership on a regular basis regarding project issues, concerns, and overall project statuses.
• Performs business analysis/resolution for projects and tasks.
• Conducts/attends meetings to present, review, recommend or approve business solutions.
• Executes testing scenarios for new or changed applications or programs.
• Prepares documentation to support projects, not limited to process, functional and technical specifications, issue logs, project summaries, and procedures.
• Creates and maintains reports using Crystal Reports.
• SQL Server knowledge for querying data and writing reports.

What you need to have:

• Bachelor's degree in business, IT, or a related field
• 1+ years' IQMS experience
• 3 + years of business analysis experience
• Functional knowledge of IQMS modules
• Excellent communication skills, oral and written.
• Willingness to cross-train and support all IQMS applications.
• Experience with Manufacturing, Accounting, Costing, and Job Costing preferred.
• Experience with SQL, Crystal Reports and/or Power BI a plus

Who We Are:

• Global fortune 500 packaging company with 109 manufacturing facilities in North and South America, Europe, and Asia.
• A leading supplier of sustainable metal and rigid packaging solutions for consumer goods products for food, beverage, health care, garden, home, personal care, and beauty products.
• Trusted by America's most respected brands, our reputation is based on a foundation of quality, excellence, and unsurpassed technical expertise.
• We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.
• A recession-proof company offering stability.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.