IT Business Analyst - Habitat for Humanity – Charlotte ReStore

Mission-Driven Career Opportunity  

One of the leading affordable housing nonprofits in the area, Habita...

Required Knowledge, Skills and Abilities 

Salesforce 

1-2 years of Salesforce Admin experience, with demonstrated proficiency in the following clouds:  

Sales Cloud with basic Case Management  

Salesforce Experience Cloud 

Preferred: Salesforce Nonprofit Success Pack 

Security Management (Profiles, Permissions, Hierarchy, OWDs) 

Object Management: Behavior of Standard objects and fields, Page Layouts, Creation/management of Custom Objects and Fields, Record Types 

Validation Rules, Formula Building, and Quick Actions  

Process Automation: Strong Proficiency in Salesforce Flow 

Collaboration Tools: Activity Management, Chatter, Email to Salesforce  

Lighting App Builder: Creation and Management of Lightning Page Layouts with dynamic forms and conditional lightning page layout components 

Data Management: Import tools, data management best practices 

Demonstrated ability to create and manage complex Salesforce Reports and Dashboards 

Preferred: Salesforce Administrator certification  

Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc; ability and desire to learn new technology and software on the fly 

Highly process focused, able to identify, elicit, and document business and systems processes  

Communication skills and experience interacting with multiple constituencies  

Flexible and responsive to accommodate changes, while maintaining confidentiality of donor information 

Enthusiasm for teamwork, learning, accuracy, initiative, and critical thinking  

Ability & maturity to work on multiple tasks simultaneously and prioritize appropriately 

Detail oriented with excellent organizational and time-management skills 

Proficiency in Microsoft Office applications  

College degree or equivalent 

Work Environment 

This position requires working primarily indoors in an office setting. 

Physical Demands 

Ability to work at computer  

Ability to help set up for special events

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.  

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.