IT Bench Technician - LeadingIT

IT Bench Technician

Please note: As we grow, we are looking to add more people to our team. We are currently taking applications to review at the END of May. This job ad will be open for the next 60 days and reviewed at the end of the month. You will receive an email from us if you are selected to proceed forward!

Bench Technician

Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you – keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k.

What this role will entail:

• Handling a massive variety of client support requests from a diverse client base
• Hardware deployment to clients
• PC Imaging
• Determine the best solution based on the issue and details provided by customers
• Travel on-site to clients organization
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Walk the customer through the problem-solving process

What we need from you (system requirements):

• Driven to succeed at work and in all of life, hard work required
• ACCOUNTABLE to our clients as well as our company 
• Keep a POSITIVE mindset with a solution focus. 
• Desire for EXCELLENCE in what we do, all day every day. 
• HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.  
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

More about us and where we are going:

Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.

• We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
• We gather feedback and adjust how we operate based on YOUR ideas.
• We CARE about our team and our clients and understand the need for flexibility with life+work.

THREE great locations within <8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere.

Our all-inclusive total compensation and benefits package for this role includes:

• Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year.
• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Unlimited PTO policy
• Company provided gear (notebook + iPhone) as well as company clothing.

Our hiring process:

• Submit your application
• AND complete a communication survey (7 min) REQ’D (Please check your spam folder. Sometimes the email goes there instead of your inbox.)
• If we like what we see, we will reach out to schedule a video interview
• If that goes well, we’ll schedule a paid, in-person trial

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/career