IT App Administrator (MAC) - BAMM
Marlton, NJ
About the Job
Job Profile Summary
We're seeking a passionate and detail-oriented IT App Administrator to join the IT Corporate Solutions team. The role's primary responsibility will be to assist in administering and supporting all aspects of the organization's Mac device program. This includes providing Mac technical support to our C-suite executives and end users. Other responsibilities include, but are not limited to, maintaining current operations, deploying new systems, and improving internal processes. The role requires someone with a genuine desire to understand and fulfill the specific needs of each user and the technical ability to manage Mac devices.
Job Description Essential Job Functions may include:
Required Skills
We're seeking a passionate and detail-oriented IT App Administrator to join the IT Corporate Solutions team. The role's primary responsibility will be to assist in administering and supporting all aspects of the organization's Mac device program. This includes providing Mac technical support to our C-suite executives and end users. Other responsibilities include, but are not limited to, maintaining current operations, deploying new systems, and improving internal processes. The role requires someone with a genuine desire to understand and fulfill the specific needs of each user and the technical ability to manage Mac devices.
Job Description Essential Job Functions may include:
- Help maintain/configure Apple device policies to meet the needs of the business.
- Ability to understand and troubleshoot existing vendor applications.
- Test and deploy changes into production applications.
- Provide executive/white glove Apple support and basic Windows support.
- Enroll, deploy, and support Mac devices with end users.
- Work with multiple areas of the enterprise to understand and improve the end-user experience.
- Stay current on macOS cyber threats, security patches, as well as new features.
- Create and maintain reports for business leadership with operational metrics and statuses.
- Create and maintain technical documentation/knowledge articles for service desk staff.
- Bachelor's Degree from a Four (4) year College or University or equivalent experience in Information Technology.
- Previously experience in Apple Retail is a plus.
Required Skills
- 1-2 years of experience supporting Mac devices and macOS.
- 1-2 years of experience supporting Windows devices
- Basic understanding of Microsoft administrative tools including Active Directory, Print Server, Remote Desktop
- Strong understanding of Apple hardware and software troubleshooting.
- Experience with at least one scripting language and automation tools (Shell, AppleScript, Python, Swift, etc.)
- Experience with the following applications is a plus: Microsoft 365, Adobe Creative Suite, Zoom, ServiceNow, Kandji and other Apple MDM providers.
- Experience with supporting APIs is a plus.
- Demonstrate ability to solve complex support and maintenance issues with applications.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to build rapport and trust with users, including senior leadership.
- Strong problem-solving and analytical skills, a keen eye for detail and a genuine interest in learning new technology.
- Experience with supporting Zoom and/or Microsoft Teams is a plus.
- Passion for technology and a willingness to learn and adapt.
- Ability to work independently and as part of a team.
- Ability to be flexible and deal with changing priorities and timelines/due dates.
- Hybrid environment: willingness to report on-site in Marlton, NJ two days a week.
Source : BAMM