IT Analyst - Tech Talent Express

Summary of Duties & Responsibilities

Join a cutting-edge startup specializing in revolutionizing customer service through innovative technology solutions, is seeking a motivated IT Analyst to join their dynamic team. This role offers excellent opportunities for advancement and growth within our rapidly expanding company. As an IT Analyst, you will work directly with the CEO, providing critical insights and technical expertise to drive their mission of enhancing customer experiences and streamlining business processes through our innovative platform.

Essential Functions

• Technical Possess extensive experience integrating software development skills with a strong focus on IT analysis and support.
• Utilize PostgreSQL and SQL to write basic queries for data extraction and analysis.
• Analyze and troubleshoot technical issues related to our customer service solutions.
• Experience with software development lifecycle (SDLC).
• Provide support and guidance to ensure the smooth operation of our technology platform.
• Manage tasks and timelines using project management tools such as JIRA.
• Methodology Demonstrate deep expertise and knowledge in IT standards, processes, policies, and procedures.
  • Demonstrate and evangelize a passion for process and methodology through daily actions.
  • Display a basic understanding of project management methodology and product knowledge in the design of processes/governance.
• Team Support/Leadership deep commitment to working in and fostering a highly collaborative, innovative, and high performing environment.
  • Advise, assist, and mentor team members with process, tools, and technology.
  • Evangelize, support, and embody the Company Mission, Strategy and Values
  • Foster a culture of ownership and pride for delivering the highest levels of quality and excellence.
  • Assess solution risk and assist the project team in prioritizing tasks.

Skills & Competencies

• Abilities
  • Strong team player with ability to collaborate with all levels of the organization.
  • Ability to influence others and motivate with a positive and confident personal style.
  • Possess a drive towards forward progress and delivering results while taking responsibility.
  • Multi-tasker with ability to set and manage priorities.
  • Strong analytical and problem-solving skills with a high aptitude to learn.
  • Proactively and transparently communicate challenges/successes to leadership.
  • Exhibit and relentlessly demonstrate a high level of attention to detail.
  • Flexibility, adaptability, and willingness to help in other areas as priorities shift.

• Skills/Competencies
  • Analyze and optimize business processes related to IT and customer service.
  • Provide expert consultancy, conduct reviews, and offer recommendations for improvement.
  • Set up and configure IT tools and frameworks.
  • Analyze data to provide insights into business operations and support decision-making.
  • Demonstrate project management skills in planning, executing, and monitoring IT projects.
  • Manage tasks and timelines using project management tools such as JIRA.
  • Provide training sessions for the client's team on maintaining and updating IT systems.
  • Ensure comprehensive documentation and a smooth handover process.
  • Demonstrated project management skills, including planning, executing, and monitoring projects.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent written and oral communication skills.
  • Ability to clearly communicate complex information to both technical and non-technical stakeholders.

Education or Prior Work Experience

• Bachelors degree in computer science, Information Technology, or a related field.
• 3-4 years of experience in IT support,  IT Helpdesk, Business Analyst or System Administration.