IT Analyst III (Active Secret clearance) - Akima, LLC
Aberdeen Proving Ground, MD
About the Job
Work Where it Matters
SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.
As a SAVA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:SAVA is looking for a committed IT professional to become part of our team as an IT Analyst III for our United States Army program, supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground (APG) in Maryland. To join our team of outstanding professionals, apply today!
Responsibilities:- Resolve customer questions and problem concerning Information Technology (IT)
- Provide technical assistance to customers to minimize disruptions of computer operations
- Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements
- Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services
- Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment
- Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions
- Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution
- Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices
- Active DOD Secret security clearance
- Active DoD 8570 IAT Level I or IAT Level II certification
- Relevant education/experience requirements: 1+ years with Masters, 2+years with Bachelors, 3+ years with Associates, 5+ years with no degree
- Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers
- Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices
- Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT)
- Performing backup and restore of software and data on client compute devices
- Troubleshooting and resolving client network and wireless issues
- Experience testing, analysis and repair of computer system hardware and software malfunctions
- Experience deploying interoperable and integrated standard office automation desktop software
- Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices, and printers
- Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed
- Experience identifying network problems impacting users and work with appropriate Tier II or III administrators
- Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity
- Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services
- Experience using remote tools to connect to remote desktops applications include MCM
- This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD for IT support
Desired Qualifications:
- Outstanding customer service and communication skills
- Ability to work in a team environment and independently
- Ability to adhere to government policies and requirements
- Active DoD-issued Top-Secret clearance or higher, strongly preferred
- Bachelor’s degree is preferred, though not required
- Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred
- Previous experience supporting a Test & Evaluation environment preferred