IT Analyst I - Umarex USA

Job Title: IT Analyst I

Location: Fort Smith, AR

Company: Umarex USA

We are committed to delivering exceptional IT support and services to our employees. We are seeking a dedicated and skilled IT Analyst I to join our growing team!

Specific Responsibilities:

• Utilize our ticketing system to manage IT trouble requests and document all related information
• Communicate with end-users to identify and resolve technical issues promptly
• Set up and deploy desktop, laptop, and tablet computers, as well as cellular phones and VOIP phones
• Troubleshoot hardware, software, and network issues
• Perform proactive maintenance on computer systems
• Perform other duties as assigned

Required Skills and Attributes:

• Minimum of 2 years of experience in helpdesk and/or desktop support preferred
• Good understanding of networking and wireless technologies
• Strong analytical and troubleshooting skills
• Proficient in using and troubleshooting Windows and MacOS
• Flexibility and adaptability to handle new projects or issues that may arise
• Ability to effectively operate in a team atmosphere
• Excellent communication skills