IT Director - In the Network LLC

Job Title: IT Director

Location: Atlanta, GA

Job Type: Full-time, in office position. Hybrid may be considered.

Introduction:

We are seeking an experienced IT Director to oversee and enhance our global IT operations. The ideal candidate will lead our IT department, ensuring seamless integration and efficient collaboration between in-house Level 1 IT technicians and an external Managed Service Provider (MSP) handling Level 2 and Level 3 requirements.

Key Responsibilities:

• Develop and implement strategic IT plans that align with the organization's objectives.
• Establish IT policies, protocols, and procedures to optimize performance and minimize risks.
• Oversee the daily operations of the IT department, ensuring effective performance and coordination across all levels of IT support.
• Manage relationships with our MSP to ensure SLAs are met and the services provided support the company’s operational needs.
• Ensure monitoring of IT infrastructure, ensuring systems are up-to-date, secure, and comply with international standards.
• Lead the IT team in providing global support, ensuring timely and efficient issue resolution and excellent service delivery.
• Drive IT projects from conception to completion, collaborating with various stakeholders to ensure alignment and successful implementation.
• Make cost-effective arrangements for IT services and equipment.
• Provide leadership and guidance to the IT team, fostering a culture of high performance and continuous improvement.
• Stay informed about technological advancements and IT best practices, incorporating them into the organization as applicable.

Requirements:

• Minimum of 8 years of experience in IT management, preferably with global and MSP collaboration experience.
• Proven track record of IT strategic planning and execution.
• Strong leadership and decision-making skills.
• Excellent organizational, communication, and interpersonal skills.
• Experience in managing IT budgets and contracts.
• Deep understanding of IT infrastructure and network systems.
• Familiarity with cybersecurity principles and data protection regulations.

Desired Skills:

• ITIL, PMP, or other relevant certifications.
• Experience in change management and business process improvement.
• Ability to adapt to rapidly changing environments and technologies.
• Multilingual capabilities are a plus, given the global scope of the role.

Benefits:

• Competitive salary package.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Flexible working arrangements.

Application Process:

Interested candidates are encouraged to submit a resume and a cover letter outlining their qualifications and experience. To be placed on that shortlist, you will be asked to complete an employee assessment to see if we would be the right fit for you. If successful, you will be invited to the next stage. If unsuccessful, we will add your details to our talent pool and should a role matching your skills and experience arise in the future, we will be in touch.

Staff My Network is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position is critical for ensuring that our IT operations run smoothly and efficiently, supporting our global workforce, and maintaining our competitive edge in the marketplace. If you are a strategic thinker with a passion for technology and leadership, we would love to hear from you.