IS Support Specialist - Remote at Viva USA Inc.
Byhalia, MS 38611
About the Job
Title: IS Support Specialist - Remote
Mandatory skills:
MS Office, WMS, RedPrairie, JDA
WMS, Warehouse Management System
WMS systems, WMS software, WMS enhancements, WMS upgrades, WMS functionality
warehouse, warehouse operations, supply chain
inventory management, picking, packing, shipping
Agile, Scrum
ERP, TMS, OT/PLC software, API, EDI
supply chain solutions, TMS, forecasting, replenishment
SQL, query tools, data analysis, data reporting, data migration
system configurations, business process, training materials, system performance
functional testing, system testing methodologies, regression testing, unit testing, UAT, user acceptance testing
peripheral equipment, peripheral programs, business requirements, business process, system integration, enterprise systems
customer service, technical computer support, technical guidance, system issues, technical solution design, technical implementation
gap analysis, functional requirements, technical requirements, solution design, system improvements, system defects, system inquiries, system enhancements
implementation, configuration, optimization, troubleshooting, analytical, problem solving, communication, collaboration, critical thinking, continuous improvement, process improvement
Description:
Plan and perform complex semi-technical computer support assignments involving peripheral equipment and programs, with minimal guidance. Recommend and implement measures to improve operations and customer service. Plan, coordinate and lead team efforts and provide technical guidance to less experienced staff.
IS Solution Architect
Job Overview:
We are seeking an experienced IS Solution Architect to join our dynamic team. This role is crucial in ensuring the effective implementation, configuration, and optimization of Blue Yonder Warehouse Management System (WMS) across our supply chain operations. The successful candidate will serve as a subject matter expert, leveraging their functional and technical knowledge of Blue Yonder WMS to deliver high-quality solutions, troubleshoot system issues, and work closely with cross-functional teams to drive continuous improvement in warehouse processes.
Key Responsibilities:
WMS Implementation & Configuration:
o Collaborate with business stakeholders and IT teams to define requirements and deliver functional specifications and technical solution design and implementation for WMS solutions.
o Lead the configuration and development of Blue Yonder WMS based on business requirements, ensuring alignment with operational and IT architectural goals.
o Maintain design blueprints for system integrations between WMS and other enterprise systems in the surrounding ecosystem (e.g., ERP, TMS, OT/PLC software, etc.).
Business Process Analysis:
o Analyze and document business processes aligned to proposed solution design to identify system improvements, gaps, or inefficiencies in warehouse operations and technical implementation in the WMS system.
o Translate business needs into functional and technical requirements for Blue Yonder WMS implementation or upgrades.
o Conduct detailed gap analysis to ensure the WMS solution meets operational and business needs.
Testing & Quality Assurance:
o Lead functional testing efforts, including unit testing, user acceptance testing (UAT), and regression testing for WMS enhancements or upgrades.
o Identify, track, and resolve system defects or issues during testing phases.
User Support & Training:
o Provide day-to-day support for end-users, addressing system-related inquiries and troubleshooting functional issues.
o Conduct training sessions for warehouse staff and key users on WMS functionality and best practices.
Continuous Improvement:
o Identify opportunities for system enhancements and process improvements within the WMS to optimize efficiency, reduce errors, and improve overall warehouse operations.
o Keep up to date with new Blue Yonder WMS releases and functionality and evaluate how new features can benefit the business.
Documentation & Reporting:
o Maintain comprehensive documentation for system configurations, business processes, and training materials.
o Prepare regular reports on system performance, issues, and improvement initiatives.
Required Skills and Qualifications:
Education: Bachelor’s degree in Information Technology, Supply Chain Management, Business, or a related field.
Experience:
o Minimum of 3-5 years of experience in implementing, configuring and developing in Blue Yonder WMS (formerly JDA WMS).
o Hands-on experience with WMS systems, particularly Blue Yonder (JDA), with strong knowledge of core warehouse processes (inventory management, picking, packing, shipping, etc.).
o Experience with system integration, data migration, and troubleshooting within warehouse environments.
Skills:
o Strong understanding of warehouse operations and supply chain best practices.
o Proficiency in system configuration, development and functional analysis of WMS software.
o Strong analytical and problem-solving skills.
o Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
o Familiarity with system testing methodologies (unit testing, UAT) and related tools.
Certifications:
o Blue Yonder WMS certification or equivalent functional certifications are a plus.
Technical Skills:
o Familiarity with SQL or other query tools for data analysis and reporting.
o Basic understanding of integration tools and techniques (APIs, EDI, etc.) is a plus.
Preferred Qualifications:
Experience with Blue Yonder’s suite of supply chain solutions (e.g., TMS, forecasting, replenishment).
Experience in Agile or Scrum environments.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Personal Attributes:
Strong attention to detail and ability to identify and address issues proactively.
Ability to collaborate effectively with both technical and business teams.
A problem-solver who can think critically and apply functional knowledge to achieve business outcomes.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Sekhar R, Phone No : (847) 892-7502, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Mandatory skills:
MS Office, WMS, RedPrairie, JDA
WMS, Warehouse Management System
WMS systems, WMS software, WMS enhancements, WMS upgrades, WMS functionality
warehouse, warehouse operations, supply chain
inventory management, picking, packing, shipping
Agile, Scrum
ERP, TMS, OT/PLC software, API, EDI
supply chain solutions, TMS, forecasting, replenishment
SQL, query tools, data analysis, data reporting, data migration
system configurations, business process, training materials, system performance
functional testing, system testing methodologies, regression testing, unit testing, UAT, user acceptance testing
peripheral equipment, peripheral programs, business requirements, business process, system integration, enterprise systems
customer service, technical computer support, technical guidance, system issues, technical solution design, technical implementation
gap analysis, functional requirements, technical requirements, solution design, system improvements, system defects, system inquiries, system enhancements
implementation, configuration, optimization, troubleshooting, analytical, problem solving, communication, collaboration, critical thinking, continuous improvement, process improvement
Description:
Plan and perform complex semi-technical computer support assignments involving peripheral equipment and programs, with minimal guidance. Recommend and implement measures to improve operations and customer service. Plan, coordinate and lead team efforts and provide technical guidance to less experienced staff.
IS Solution Architect
Job Overview:
We are seeking an experienced IS Solution Architect to join our dynamic team. This role is crucial in ensuring the effective implementation, configuration, and optimization of Blue Yonder Warehouse Management System (WMS) across our supply chain operations. The successful candidate will serve as a subject matter expert, leveraging their functional and technical knowledge of Blue Yonder WMS to deliver high-quality solutions, troubleshoot system issues, and work closely with cross-functional teams to drive continuous improvement in warehouse processes.
Key Responsibilities:
WMS Implementation & Configuration:
o Collaborate with business stakeholders and IT teams to define requirements and deliver functional specifications and technical solution design and implementation for WMS solutions.
o Lead the configuration and development of Blue Yonder WMS based on business requirements, ensuring alignment with operational and IT architectural goals.
o Maintain design blueprints for system integrations between WMS and other enterprise systems in the surrounding ecosystem (e.g., ERP, TMS, OT/PLC software, etc.).
Business Process Analysis:
o Analyze and document business processes aligned to proposed solution design to identify system improvements, gaps, or inefficiencies in warehouse operations and technical implementation in the WMS system.
o Translate business needs into functional and technical requirements for Blue Yonder WMS implementation or upgrades.
o Conduct detailed gap analysis to ensure the WMS solution meets operational and business needs.
Testing & Quality Assurance:
o Lead functional testing efforts, including unit testing, user acceptance testing (UAT), and regression testing for WMS enhancements or upgrades.
o Identify, track, and resolve system defects or issues during testing phases.
User Support & Training:
o Provide day-to-day support for end-users, addressing system-related inquiries and troubleshooting functional issues.
o Conduct training sessions for warehouse staff and key users on WMS functionality and best practices.
Continuous Improvement:
o Identify opportunities for system enhancements and process improvements within the WMS to optimize efficiency, reduce errors, and improve overall warehouse operations.
o Keep up to date with new Blue Yonder WMS releases and functionality and evaluate how new features can benefit the business.
Documentation & Reporting:
o Maintain comprehensive documentation for system configurations, business processes, and training materials.
o Prepare regular reports on system performance, issues, and improvement initiatives.
Required Skills and Qualifications:
Education: Bachelor’s degree in Information Technology, Supply Chain Management, Business, or a related field.
Experience:
o Minimum of 3-5 years of experience in implementing, configuring and developing in Blue Yonder WMS (formerly JDA WMS).
o Hands-on experience with WMS systems, particularly Blue Yonder (JDA), with strong knowledge of core warehouse processes (inventory management, picking, packing, shipping, etc.).
o Experience with system integration, data migration, and troubleshooting within warehouse environments.
Skills:
o Strong understanding of warehouse operations and supply chain best practices.
o Proficiency in system configuration, development and functional analysis of WMS software.
o Strong analytical and problem-solving skills.
o Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
o Familiarity with system testing methodologies (unit testing, UAT) and related tools.
Certifications:
o Blue Yonder WMS certification or equivalent functional certifications are a plus.
Technical Skills:
o Familiarity with SQL or other query tools for data analysis and reporting.
o Basic understanding of integration tools and techniques (APIs, EDI, etc.) is a plus.
Preferred Qualifications:
Experience with Blue Yonder’s suite of supply chain solutions (e.g., TMS, forecasting, replenishment).
Experience in Agile or Scrum environments.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Personal Attributes:
Strong attention to detail and ability to identify and address issues proactively.
Ability to collaborate effectively with both technical and business teams.
A problem-solver who can think critically and apply functional knowledge to achieve business outcomes.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Sekhar R, Phone No : (847) 892-7502, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Salary
23 - 28 /year