IS Business Analyst - Senior - SFPUC (1053) (151096) - San Francisco Municipal Transportation Agency

IS Business Analyst - Senior - SFPUC (1053) (151096)

• Full-time
• Certification Rule: Rule of 10
• Exam Type: Position Based Test
• Work Hours: Regular
• Job Code and Title: 1053-IS Business Analyst-Senior
• Fill Type: Permanent Civil Service
• Eligible List Type: Combined Promotive and Entrance
• Recruitment ID: Eligible List ID151096, REF44684H

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

The division is looking for Senior IS Business Analysts that work effectively with a wide range of operations personnel, including field staff and administrative professionals. The candidates should be creative problem solvers who can analyze and document current processes and identify the needs of business users, and must show interest and motivation to contribute to the division's growth by utilizing technology. Key responsibilities include business intelligence reporting solutions, implementing KPI dashboards, and optimization of database systems use. The ideal candidate will demonstrate strong data analysis proficiency, experience with major database platforms, and expertise in reporting tools while meeting the division’s operational goals. The role requires motivation to drive technological growth, with expectations to improve reporting efficiency and implement system enhancements and interfaces.

The essential job functions may include, but are not limited to:

• Creates and manages reports through multiple platforms including Cognos and other business intelligence tools for operational and financial analysis and tracking KPI’s
• Facilitates and conducts business requirements gathering and conducts analysis workshops; develops business process diagrams and documentation
• Performs data analysis across enterprise systems including IBM Maximo Computerized Maintenance Management System (CMMS), Customer Care and Billing (CC&B)/Customer Cloud Service (CCS) Oracle, Peoplesoft Financial Management, SharePoint, and other platforms
• Writes technical specifications by acquiring knowledge from subject matter experts and translating into functional solutions
• Develops and executes system and user acceptance test plans; provides user training and support
• Identifies opportunities for process automation; assists in proposal development for new systems
• Provides technical support across various platforms; troubleshoots system issues
• Coordinates with vendors and contractors on projects and service requests
• Performs data normalization and conversion between platforms; generates routine and ad hoc reports
• Supports development and testing of system interfaces, mobile solutions, and application customizations

If you are interested in this job, we are looking for people that have the following minimum qualifications:

Education

• An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units.

Experience

• Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications:

• Experience with PeopleSoft Analytics or similar financial database system that uses business intelligence reporting software
• Experience working with a CMMS and related reporting software
• Ability to communicate effectively with personnel with varying levels of computer proficiency, skill sets, crafts, and administrative professionals
• Knowledge of mobile workforce solutions and implementations
• Experience working in a utility or government setting

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. The department may administer additional position-specific selection procedures to make final hiring decisions.

Additional Information Regarding Employment with the City and County of San Francisco:

Applications for City and County of San Francisco jobs are only accepted through an online process.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.