IS Business Analyst III (Department Promotional Only) - County of San Mateo

San Mateo County's Health IT Department seeks a qualified IS Business Analyst III. The individual will work under the direction of the Health IT Operations Manager.  The incumbent in this position performs complex and varied systems maintenance, operational duties, and/or modification of application systems; serves as a technical leader and subject matter expert in specific area(s); serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Aging and Adult Services, Correctional Health, Emergency Medical Services, Environmental Health, Family Health, Finance, and Public Health, Policy and Planning.

This is the advanced journey-level class in the IS Business Analyst series.  Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, serve as a liaison between system users and information technology staff, vendors, and service providers for County-wide systems or applications, and frequently solve problems or establish business process redesign improvements requiring analysis of unique issues or problems without precedent and/or structure.  Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative.  This classification is distinguished from the IS Business Analyst II by the complexity and size of the applications supported and the amount of discretion exercised when solving problems and developing resolutions. 

The Ideal Candidate will possess:

• Experience managing the Microsoft Azure environment, establishing and maintaining network configuration, VMs, database warehouses, storage, automation scripts for file transfers, system restarts, updates, etc. Ensures the environment is maintained within vendor supported versions/releases and security patching levels.
• Working knowledge and understanding of current network infrastructure, protocols and standards, system interfaces, and workstation operating systems.
• Knowledge and experience of the software development life cycle, including documentation of requirements, development of specifications documents, system and data flow diagrams, data conversion, testing scripts, requirements tracking and RACI documentation.
• Proficiency of systems/interfaces and providing guidance to lower-level business analysts in analyzing issues and development and implementation of solutions.
• Experience with the organization's core software applications: Q Case Management, Pano PA/PG, MyAvatar, Envision/ECR, Harvest, Telcor, Vital Docs, CheckPoint.

 In addition, highly desirable skill sets of the IS Business Analyst III include the following:

• Understanding of basic project management methodologies – tracking scope and schedule, defining work breakdown structures, change control and risk/issue management.
• Previous experiences managing an application development workstream (ex. interfaces, data migration, reports developments, software enhancements), including defining project plans, deliverables and documentation requirements.
• Ability to draft work breakdown structures and identify key deliverables/outcomes requirement for various phases of software development projects.
• Ability to oversee/facilitate other lower-level business analysts in execution of work and tracking status of progress.