Description

POSITION PURPOSE

This position takes orders and prepares room service trays in accordance with guests’ orders, ensuring the set-up and delivery of meals and beverages is consistent with Brand and departmental standards; serves in a timely, friendly, enthusiastic and professional manner; assists with table and tray removal service; completes all side work and ensure cleanliness and orderliness of table linen, dishes, silverware, etc.

ESSENTIAL FUNCTIONS

• Answering multiple phone lines at a time.
• Greeting our guests in a matter consistent with our brand and service standards.
• Suggesting up-sell items to complement or enhance the dining experience.
• Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station.
• Communicates and works closely with kitchen staff and the Room Service Cashier Supervisor to ensure guest satisfaction.
• Pre-sets tables/trays for morning and evening rushes.
• Pre-stocks work station with necessary items.
• Sets up Room Service trays and tables per order.
• Stocks refrigerators with necessary supplies.
• Folds napkins.
• Walks halls to ensure cleanliness.
• Keeps set-up area clean and organized.
• Breaks down dirty dishes when returned and sends to appropriate areas.
• Utilizes appropriate glassware, china, silverware, and linen as task requires.
• Thoroughly inspects all orders to ensure proper table and tray set-up and to ensure all standards are met before the order leaves the Room Service station.
• Ensures that all timed orders and all other orders are delivered in accordance to time specifications.
• Provides tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request.
• Performs all other duties as assigned by supervisor or other management personnel.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Performs all other duties as assigned by supervisor or other management personnel.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak and understand the primary language(s) used in the workplace.
• Requires good communication skills.
• Must possess basic computational ability.
• Use math to figure costs and make change.
• Use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
• Deal with the public with tact and courtesy.
• Perform work that is routine and organized.
• Make decisions based on information that can be checked or verified.

• Must have satisfactory driving record.

Physical Demands

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Position requires walking and being on ones feet for most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different restaurants and other departments of the resort on a timely basis.
• Must be able to exert well-paced ability in restaurant and hotel spaces.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Qualifications

QUALIFICATION STANDARDS

• Must be minimum age to serve alcohol.

Education

• High school or equivalent education required.

Experience

• Previous Food & Beverage Serving Experience preferred.
• Previous Hospitality Experience Preferred.

Licenses or Certificates

• Current Food Handler's Card
• Current TIPS Certification

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa’s owner or operator.