IoT System Support Technician-Roswell, GA - Georgia IT Inc.

Roswell, GA

About the Job

IoT System Support Technician
Location: Roswell, GA
Duration: Contract
Rate: DOE

U.S Citizen, Green Cards and EAD preferred. No Sponsorship available for this contract to hire job

Primary responsibilities:

Trend, analyze, and report re-occurring and critical issues to the software and hardware team
Track and manage incidents to closure. Regularly report to stakeholders on open tickets (incidents), rate of closure, etc.
Handle outages and provide support for hardware/gateway problems in installed location
Troubleshoot software UI issues and complex issues related to combinations of software, hardware and firmware
Investigate and resolve issues or escalate to lead engineer or team leader when needed
Collaborate with engineers and business leads to accurately report findings and enable improvements to current system as well as enable best practices
Perform other duties as assigned

Required Skills:

Knowledge of the Linux operating system
Knowledge of computer networking protocols such as TCP/IP, HTTP and cellular networks
Knowledge and interest in electronics and IoT devices such as Raspberry Pi, Arduino
Knowledge of scripting languages such as Python, Perl, PowerShell
Hands on experience installing, working with small electronic equipment like cable boxes, modems, etc. preferred
Willingness to learn new tools, technologies and stays current with market trends
Have a can-do attitude with a take ownership approach and strong interpersonal skills
Must be a strong team player with excellent written and verbal communication skills in English
Strong knowledge of MS Office Suite (Word, Excel, PowerPoint)
1+ years of hardware/IOT devices testing experience is a plus (Hardware testing and diagnosis experience)
Experience working in lab environments
Good time management, interpersonal and communication, problem solving skills.
Willingness to travel for training and meetings related to this position

Source : Georgia IT Inc.