IoT/Cloud/Firmware/Security -Help Desk Support - Onsite at Viva USA Inc.
St. Paul, MN 55117
About the Job
Title: IoT/Cloud/Firmware/Security -Help Desk Support - Onsite
Mandatory skills:
IOT, firmware, cybersecurity compliance,
IT operations, workflow processes, troubleshooting, incident management,
Windows applications, Microsoft Suite, Lotus Notes, networking, Internet, print queue, password reset,
Active Directory, AD,
LAN, WAn, VPN, VLAN, TCP/IP,
AWS, Azure, GCP,
IoT, MQTT, C++, Matlab, Simulink, Python,
customer service
Description:
This contingent worker will be assisting Site Security IT Analyst with IOT firm wares and cybersecurity compliance.
Years Experience: 4-6
Skills: Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs. Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
Education:
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Duties:
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Duties:
This contingent worker will be assisting the Site Security IT Analyst with cybersecurity compliance.
IT experience is required. Cybersecurity experience is not technically required but is a plus.
Top Technical Skills: Microsoft Office-related skills. Beginner-level cybersecurity and auditing procedures. This role is more of a technical support role than a documentation role.
Education: Associate minimum in tech with 2 years of experience. Highschool diploma with 3-4 of IT experience would be acceptable.
Notes:
Shift: 8am-4pm
The day-to-day role would be 8:00 AM to 4:30 PM, Monday to Friday, with no overtime.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Dinesh Kumar U, Phone No: (847) 461-3640, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Mandatory skills:
IOT, firmware, cybersecurity compliance,
IT operations, workflow processes, troubleshooting, incident management,
Windows applications, Microsoft Suite, Lotus Notes, networking, Internet, print queue, password reset,
Active Directory, AD,
LAN, WAn, VPN, VLAN, TCP/IP,
AWS, Azure, GCP,
IoT, MQTT, C++, Matlab, Simulink, Python,
customer service
Description:
This contingent worker will be assisting Site Security IT Analyst with IOT firm wares and cybersecurity compliance.
Years Experience: 4-6
Skills: Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs. Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
Education:
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Duties:
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Duties:
This contingent worker will be assisting the Site Security IT Analyst with cybersecurity compliance.
IT experience is required. Cybersecurity experience is not technically required but is a plus.
Top Technical Skills: Microsoft Office-related skills. Beginner-level cybersecurity and auditing procedures. This role is more of a technical support role than a documentation role.
Education: Associate minimum in tech with 2 years of experience. Highschool diploma with 3-4 of IT experience would be acceptable.
Notes:
Shift: 8am-4pm
The day-to-day role would be 8:00 AM to 4:30 PM, Monday to Friday, with no overtime.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Dinesh Kumar U, Phone No: (847) 461-3640, Email: staffing10@viva-it.com
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com
Salary
23 - 28 /hour