Investment Operations Client Support Specialist - Cain Watters & Associates, LLC

Summary/Objective

Reporting to the Investment Operations Manager, the Investment Operations Client Support Specialist is responsible for onsite support related to coordinating and implementing all investment account openings, and service requests.

Essential Functions

1. Process all new account paperwork for CWA recommended investment programs
2. Process all service requests for existing accounts on CWA recommended investment programs
3. Manage closing accounts
4. Serve as onsite point of contact between CWA and custodians and third-party providers
5. Interact with planning teams and clients when in the office to handle same-day requests

Responsibilities & Duties

1. Prepare all investment related account paperwork
2. Process paperwork, including account opening, transfer of assets, and account changes
3. Process and track account withdrawals, deposits, and account maintenance
4. Track and monitor account requests in process
5. Troubleshoot account issues, proactively working with custodians, third party providers and clients
6. Coordinate with internal record keeping systems, including billing and performance reporting
7. Communicate with clients both in-person and through various electronic methods
8. Processing all new account paperwork for CWA clients along with service requests related to our client’s investment accounts
9. Serve as an onsite contact between CWA, our clients, and custodians

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.

Education & Experience

• Bachelors degree required, preferably in business-related field
• Investment experience required
• Alternative Investment experience strongly preferred
• Experience processing confidential/highly sensitive information required
• Strong attention to detail and ability to multitask
• Experience interacting with clients through various channels, including in-person and electronic

Travel

No travel is expected for this position.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. 

Position Type & Expected Hours of Work

This is a full-time, exempt position. Days and hours of work are Monday through Friday 8:00 a.m. to 5 p.m. Some flexibility in hours is allowed based on management’s approval. This is a hybrid role that allows for remote flexibility with an in-office presence at least 3 days per week (typically Monday, Thursday, and Friday) or as business need dictates.

Job Compensation & Benefits
Through our competitive compensation and benefits program, we seek to attract, retain and motivate a high-performing and increasingly diverse Associate population. Our compensation and benefit structure is comprised of many factors, including but not limited the size of our Firm, our financial position, the industry, business objectives, market salary information, benchmark pay levels and practices against the respective peer group (to ensure equal pay for equal work, with allowable pay differences based on factors not prohibited by law), and unique circumstances of the Firm that are subject to change.

Compensation
Minimum: $60,000 - Maximum: $75,000

Benefits

• Competitive Salary
• Employer Paid Medical, Short-Term Disability, Accident, Life and AD&D Insurance
• Dental & Vision Insurance
• Unlimited PTO
• Firm-Paid Holidays, Including an Extended Winter Break
• Safe Harbor 401k Plan
• Generous Employer HSA Contributions
• Employer Paid Professional Dues, Licenses/Renewals
• Continuing Education Resources
• Family Planning Assistance Program and Paid Parental Leave

CWA has consistently been recognized from rating services and publications such as:

• Accounting Today – Top Firm by AUM (2024)
• Top Workplaces – Financial Services (2024)
• USA Today - Top Workplaces (2024)
• Accounting Today - Top 100 Firms (2022, 2023)
• Forbes America's Best Tax & Accounting Firms (2022, 2023)
• INSIDE Public Accounting - Top 100 Firms (2022, 2023)
• INSIDE Public Accounting - Top 100 Fastest Growing Firms (2022)
• Dallas Morning News - Top Workplace (2022, 2023)
• Accounting Today - Beyond Top 100: Firms to Watch (2020)
• Accounting Today - Regional Leaders Top Firms (2012, 2015, 2016, 2018, 2020)
• INSIDE Public Accounting - Beyond the Top 100 (2015, 2016, 2018, 2020)
• INSIDE Public Accounting - Top 200 Firms (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020)
• Dallas Business Journal - Top Accounting Firms (2018)
• Dallas Business Journal - Largest North Texas Accounting Firms (2011, 2012, 2013, 2014, 2015)
• Dallas Business Journal - Top Ranked North Texas Wealth Management Firms (2011, 2012, 2013, 2014, 2015)