Internet Sales Manager - VForce Marine Orlando - VForce Marine Orlando
Longwood, FL
About the Job
Job Title: Internet Sales Manager
Department: Internet Sales/CSC
Supervisor: General Sales Manager and/or General Manager
Summary Description
Oversee Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.
Duties & Responsibilities
- Hiring, training, motivating, counseling and monitoring the performance of Internet Sales/CSC department.
- Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
- Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
- Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
- Holding daily sales meetings and conducting sales training.
- Handling incoming internet leads and setting appointments.
- Handle incoming phone call leads and setting appointments.
- Handle live website chat sessions.
- Perform other related duties as assigned or requested.
Supervisory Responsibilities
- Establish departmental work schedule, balancing the workload of all employees.
- Set policies and procedures for department.
- Manage employee performance (evaluate and council).
- Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
- Maintain records of all employee performance reviews.
- Provide training for all department employees.
Qualifications & Job Requirements
- Call center and telemarketing experience a plus.
- 2+ years of sales and management experience.
- Strong appointment setting. objection handling skills and closing skills.
- CRM experience.
- Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
- Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
- Have a love of powersports.
- Strong work ethic and willing to give 110% until the job is complete and done right.
- Professional demeanor and appearance.
Physical Demands
- Requires the use of both hands.
- Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
- Requires standing and/or walking for extended periods of time.
Working Conditions
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.
In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.