Internet Sales Coordinator - Lennar Homes

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As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Internet Sales Coordinator Summary:

Accountable for generating and maintaining a robust sales pipeline through the use of internet-generated leads. Accountable for providing an extraordinary experience for all internet generated customer traffic.

• Effectively capture and convert internet customer traffic into viable sales prospects by creating desire for internet customers to visit our Welcome Home Centers (WHC).
• Create a positive experience for our internet customers through the use of email, online live chat and division 1-800 numbers.
• Guide internet customers through Lennar's consultative sales process via email, live chat, phone and face to face meetings.
• Provide immediate or same day email or telephone response to all internet customer requests with a targeted goal of a one-hour turnaround for all initial correspondence.
• Educate internet customers on current/future community and product offerings and incentive opportunities.
• Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.
• Follow up with internet customers per the follow up program outlined by your division.
• Partner with the on-site New Home Consultants (NHC) as appropriate to provide an extraordinary experience to our customers through throughout the sales process.
• Manage and distribute electronic marketing collateral to prospective customers who visit Lennar's website via Lennar’s National Internet Center.
• Create and effectively manage an internet customer database which includes interest lists and VIP interest lists.
• Complete and utilize corporate and division provided tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities via Lennar daily.com.
• Have a competent understanding of the division's product and community offerings and incentive opportunities at all times.
• Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process.
• Regularly work in and around Lennar communities, including, primarily, WHC.
• Monitor website data, digital photography, illustrations and virtual tours on Lennar.com and other Lennar affiliated websites.
• Attend all company sales meetings, phone banks and training programs.
• Coordinate online efforts and reporting with the National Internet Center.
• Perform all other duties as assigned.

• Two (2) to four (4) years’ experience in the homebuilding industry
• High school diploma or GED required
• Valid real estate salesperson's license as required by state
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Intermediate computer skills required
• Strong command of the English language
• Effective writing skills
• Must have extensive internet exposure and/or internet consumer experience
• Escrow and mortgage financing a plus
• Must have a valid driver’s license and reliable transportation
• Strong interpersonal and communication skills
• Ability to problem solve
• Ability to self-manage activities with minimal supervision
• Understand and follow posted work rules and procedures
• Committed to self-development of sales and internet skills
• Accept constructive feedback
• Team Player 

Physical Requirements:

This is primarily an active position: associate must be willing to drive to various communities to demonstrate model homes in varying weather conditions, unless hazardous or unsafe. Finger dexterity is required to operate computer keyboard and telephone equipment, extensive phone and computer communication with customers is required. Must be able to lift and carry supplies and materials up to 25 pounds.

FLSA Status:     Non-Exempt

General Overview of Compensation:

The standard base compensation for this position is estimated to be $30.00/an hour plus generous commissions paid regularly.

• This position may be eligible to earn additional incentives or bonuses pursuant to a written sales agreement provided after hire date.
• This position will be eligible for the described benefits listed in the above section.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.