Internet Sales - Serra Chevrolet of Bartlett

In the role of an internet car sales professional, your primary responsibilities revolve around engaging with potential customers who initiate inquiries online. This involves promptly responding to emails, chat messages, and other online queries regarding vehicles. As a key point of contact, you would provide detailed information about different car models, specifications, pricing, and financing options.

Effective communication skills are crucial, not only for providing accurate and compelling information but also for building rapport with customers. This includes addressing their concerns, answering questions, and guiding them through the entire purchasing process. Moreover, a strong understanding of the automotive industry is essential to explain technical details, highlight features, and help customers make informed decisions based on their needs and preferences.

You may also play a pivotal role in scheduling and coordinating test drives, ensuring a seamless transition from online interest to the physical experience of the vehicle. Beyond individual interactions, keeping track of customer interactions through a customer relationship management (CRM) system is often part of the role. This helps in maintaining organized records and following up with potential buyers.

Additionally, staying updated on industry trends, promotions, and incentives is important to effectively promote and sell cars. Collaborating with other departments, such as the finance team, to assist customers with financing options can also be part of the job.

In summary, the role of an internet car sales professional demands a blend of excellent communication skills, industry knowledge, customer service expertise, and the ability to guide customers seamlessly through the online car-buying journey.