Internet Director $150,000 per year +++ - Culver City Chevrolet

Position Description:    Internet Director 

Reports to: Sales Manager/General Sales Manager

Position Summary:  The Internet Director is responsible for managing all leads and setting appointments for sales department using lead management system and company templates. Must present a professional appearance. 

Essential Duties and Responsibilities:  

• Maintain customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Capture all internet leads. Respond within thirty minutes using approved procedures.
• Work internet leads and follow-up (2000+ leads).
• Set appointments for sales department.
• Answer incoming sales calls as appropriate.
• Grammar and spell check required on all outgoing e-mail.
• Follow established procedure to ensure continued management of internet leads during prolonged absence.
• Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
• Keep informed of new products, features, accessories, etc. and their benefits to customers.
• Properly introduce customer to sales department.
• Evaluate and recommend internet lead providers to management.
• Follow established procedures for safeguarding customer information.
• Follow established procedures for processing online credit applications.
• Provide reports to management as directed.
• Complete all training as directed by supervisor.

Knowledge, Skills and Abilities Required:

Educational: High school diploma or the equivalent. 

Experience: One year in retail sales experience (automotive preferred). Basic knowledge of vehicle financing. 

Special Skills (i.e., licenses, certifications): Excellent oral and written communication skills. Good judgment. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver’s license and state sales license.