International Move Coordinator - Mesa Moving
Fremont, CA 94539
About the Job
Position Definition:
Under general supervision, coordinates the logistics of international household good shipments
Essential Duties:
- Prioritizes daily logistic tasks based on importance and global time zone availability of vendor or agent.
- Arrange for services with vendors and agents as outlined by the move manager and order management system.
- Proactively verifies with vendors and agents that assigned tasks are on schedule, according to the transportation plan.
- Problem resolution skills to investigate and propose alternative solutions to the move manager when faced with logistic scheduling or service issues.
- Negotiates price reductions to enhance profitability.
- Updates assigned workflow task management system daily to remain in current status by the close of each business day.
- Receive inquiries from and provides shipment status updates to move managers, customers, agents and national accounts.
- Provides COD|Prepaid cost details to shipping customer and coordinates payment via Corporate Payments.
- Ensures that recoverable expenses incurred outside of standard quote parameters are brought to the attention to the move manager in a timely manner to ensure timely collection, in accordance with instructions obtained from the booking agent/national account.
- Provide feedback to management on vendors and agents when performance is not in accordance with the Service Level Agreement.
- Arranges short notice vendor payments via approved payment methods.
- Answers inquiries from agents, national accounts, and customers.
- Assist move manager in reviewing invoices from underlying carriers which exceed budgeted costs to determine the cause and provide Revenue Accounting with payment and billing instructions.
- File master bill of lading within vendor deadlines.
- File AES documents in accordance with US Department of Commerce deadlines.
- Proof Ocean Bills of Lading for accuracy.
- Distributes appropriate fail-safe documents to participating agents.
- Distribute shipment documents to participants of a move.
- Performing mathematical computations to determine volume and weight factors
Additional Duties:
Performs a variety of other duties and projects as assigned.
Required Minimum Qualifications:
- Intermediate PC, Microsoft Excel and Microsoft Word and email skills
Preferred Additional Qualifications:
- Two years of transportation experience
- Two years of customer service experience
- Knowledge of geography
- Foreign language skill
- Knowledge of the metric system
Source : Mesa Moving