International Account Associate - Barco Uniforms

Doing What Matters:

We believe in a uniform’s power to inspire and elevate. Not just appearance, but also the person, the place and the sense of purpose that happens when the two come together. For us, it’s about showing respect for the people who wear our apparel, and respect for the work they do and the organizations they represent. At Barco, we’ve been doing just that for more than 85 years by living, breathing and designing uniforms that always look professional, feel amazing and can be counted on to perform as impeccably as the people wearing them. Why? Because our mission - our reason for being - is making uniforms that people not only love to wear, they’re proud to wear them.

Summary:

The International Account Managers Goals are to contribute in sustaining and growing Barco Uniform’s International business to achieve long term growth and success. The Account Manager will be apt in building strong relationships with the existing portfolio of customers while assisting in customer penetration initiatives in assigned regions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Portfolio Management

Manage all international customer care needs in assigned regions: North America, Latin and South America, Middle East and Emerging Markets.

• Builds strong relationships and deals directly with customers to ensure complete customer satisfaction through own initiative within empowering guidelines.
• Efficiently manages order processing, product status and tracking.
• Professionally manages customer inquiries and requests via telephone, email or fax.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial account accuracy by processing customer credit adjustment requests when necessary.
• Maintain contact with assigned account base to ensure high levels of client satisfaction.
• Generate, review and analyze excel sales reports relative to customer’s style/color purchase historical trends and helps with suggestive sales.
• Offers alternative recommendations for out of stock items.
• Informs customer of special deals and promotions.
• Opens customer accounts in collaboration with the Director of International Sales.
• Maintains customer Master File records including timely updating of all account information.
• Updates customer with account changes from reports generated by Management.
• Recommends potential improvements on product or service level to management by collecting customer information on an issue log.
• Contributes to team effort by accomplishing related results as needed.
• Proactively establish and maintain effective working team relationships with all support departments.

New Business Development

• Manage and update International sales funnel in coordination in Sales Force with the Director of International Sales.
• As needed perform market research on prospective customers and opportunities within each assigned region. These will include developing industry and SWOT analysis on new market segments.
• Outreach to potential customers by email and cold calling.

Keyword: International Account Manager
Required Experience:

Competency:

To perform the job successfully, an individual should demonstrate the ability to work with diverse cultural backgrounds, teams and contribute to building a positive team spirit. Works with integrity and promotes a harassment-free environment. Understands and represents our Barco Values. Individual should possess strong organizational skills. Ability to work under pressure, meet strict timelines and manage multiple tasks simultaneously. Ability to meet deadlines with individuals/departments involved. Individual must be highly self-motivated and self-disciplined with ability to work effectively with little or no supervision.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Requirements:

Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Education/Experience:

Bachelor’s degree in Business, International Business a plus. 1-3 years of Customer Service or Account Executive experience is required. The candidate needs to be Multi-task oriented and possess the highest levels of communication, responsiveness and ownership.

Language Ability:

This position requires an individual who is Bi-Lingual both oral and written in English and Spanish.

Computer Skills:

To perform this job successfully, an individual should be proficient in Microsoft Office with specific focus on Microsoft Excel and Powerpoint.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work hours that exceed 8 hours per day and/or 40 hours per week, especially during peak activity periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus, visual acuity for analyzing samples and color. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Benefits:

Join the 'Barco Family' and enjoy:

• Benefits
• Vacation
• Holidays
• Floating Holidays
• Retirement Plan
• Employee Discount

This organization participates in e-Verify.

From: Barco Uniforms