Internal Medicine Technician Supervisor - Ethos Veterinary Health

About Us: ARISE (Arizona Regional Intensive Care) is a 24-hour veterinary emergency, critical care, and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. ARISE is an organization that prides itself on its core values to drive a dynamic culture.  We pave the way for our leadership to forge an autonomous path by empowering our leaders to make decisions and changes. Our department heads will also work to collaborate regularly with leadership in the development of policies, cultivating growth in the team and fostering the commitment to maintain an inclusive, rewarding, and collaborative culture. ARISE is also to be the regional training center for veterinary medicine, offering a unique roadmap for any position in veterinary medicine to further their growth in their career. Our department heads will be hands on in training and growing our team members in the veterinary field.  

Job Purpose:  The purpose of the Veterinary Technician Charge Nurse is nursing care to companion animal patients in addition to providing top leadership and oversight to the support staff for the department, support the veterinarians in the department, and assist the organization of the daily workflow of the hospital.  

Duties & Responsibilities: 

Training – Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively 

• Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, lab technicians, kennel assistants, and doctor’s assistants. 

• Support staff levelling and reviews 

• Review leveling criteria and benchmarks for employee advancement per hospital protocol 

• Performs annual formal performance reviews per hospital protocol for all support staff 

• Lead the support staff team by example 

• Follow through on commitment to growth and development of entire support staff team 

• Acts as a mentor for support staff  

• Ensure appropriate medical techniques are being utilized 

• Ensure that employees are demonstrating positive customer service to all clients 

• Ensure all support staff are following hospital policies and procedures 

• Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures 

• Follow up on coaching to ensure it is being implemented. 

• Document training and coaching sessions.  

• Create and teach department specific curriculum for ARISE Academy 

Communication – act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue 

• Conduct beginning of shift huddles 

• Quarterly/bi-annual check-in meetings with all support staff 

• Participate in regular team meetings with Leadership Team to: 

• Identify areas for improvement within the company 

• Ensure consistent messages are being disseminated to employees 

• Increase knowledge of supervisory and leadership skills 

• Develop a cohesive team with other members of the Leadership Team 

• Monitor offices and hospital areas and ensure compliance with duties.  

Engagement – act as a leader to improve staff retention and foster a culture of growth and development 

• Identify and solicit opportunities for growth within the support staff  

• Identify areas of personal strength and weakness that may enhance or hinder job performance 

• Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention 

• Fully competent regarding organizational policies and procedures 

• Involved in the development and implementation of new policies and SOP as relevant 

• Establishes and reinforces a supportive team environment 

• Discourages negative attitudes, gossip 

• Leads by example 

• Seeks out and participates in leadership development and advancement opportunities 

• Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc. 

• Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital. 

Hospital Operations – contribute to seamless and cohesive operations of the hospital 

• The ability to resolve client needs, concerns, and complaints where appropriate 

• Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.  

• Maintain and perform scheduling for all support staff in department  

• PTO requests, attendance tracking, etc.  

• Ensure adequate supervisor/lead coverage on all shifts 

• Ensure appropriate staffing levels by proactively recruiting and hiring 

• Working with HD and HM to meet labor expectations 

• Ensuring the department always meets and follows all required OSHA standards. 

• Invoicing and Estimates 

• Verifying and approving invoices and estimates to clients 

• This is a full-time position, and it could be expected to be available to help on different shifts if needed. It should also be expected to be in a rotating on-call status for emergent needs. 

• Scheduled time is split between training, communication, and engagement duties with each being equally important 

Requirements:  

• Knowledge of managing critical care cases 

• Certified Veterinary Technician license (will consider RVT and LVT with potential to transfer to AZ licensing) 

Equal Employment Opportunity 

ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen. 

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